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“Not happy” 3 of 5 stars
Review of Wyndham Cleveland at Playhouse Square

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Wyndham Cleveland at Playhouse Square
3.5 of 5 Hotel   |   1260 Euclid Ave, Cleveland, OH 44115   |  
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Ranked #21 of 35 Hotels in Cleveland
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1,636 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Cleveland
1 review
3 of 5 stars Reviewed June 17, 2014

The location of the hotel is ideal for a pleasant downtown walk. Unfortunately my room was poor. My room number was 2601. it was a corner room next to a staff office. There was plaster on the wall with no paint, apparently there was a hole that was covered.The toilet was slow to flush. The environment has certainly changed since last year. I have stayed there for the past 3 years, and this year was not very good. I voiced these concerns at the front desk before i departed. My name is Michael Hicks

Thanks

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Guest Relations at Wyndham Cleveland at Playhouse Square, responded to this review, June 18, 2014
Dear Michael,

Thank you so much for taking time out of your day to post a review on trip advisor. I am glad that you found or location convenient. We do apologize that your guest room was not up to the standard that you have been accustomed to here at the Wyndham. We take every comment very seriously and will make sure this issue is addressed. We hope that you come back and stay with us on your next visit to Playhouse Square.

Have a great day,
J. Kinney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 17, 2014

This was my fifth stay at the Wyndham at Playhouse Square and I thoroughly enjoyed my stay as well as the conference that was hosted in the second & third floor meeting facilities. The end of Euclid Ave. still has a way to go to become a bustling main street, but the Wyndham is doing its part to provide great hospitality and comfortable accommodations.

On this trip I stayed in a spacious seventh floor room on the back side of the hotel (away from Euclid) and it was amazingly quiet! I would recommend that to any visitor.

We did eat in the restaurant one rainy night. The food was very good, but a little pricey for someone traveling on a tighter budget. No drinks and the bill with tip for two of us was $70. Luckily, there are a number of eating/entertainment establishments a reasonable walk down to East 6th... I would recommend the walk and the food adventure as well.

All in all, I still recommend the Wyndham to family and friends. And yes, I plan to return next year!

Room Tip: The larger rooms opposite Euclid are spacious and quiet...something like N20 or N21 (with 'N'...
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Guest Relations at Wyndham Cleveland at Playhouse Square, responded to this review, June 18, 2014
Dear Paul C,

Thank you so much for your review of our hotel. Our guest’s feedback is very important to us. It was a pleasure having you stay here, and we are glad that you enjoyed your stay with us.We also want to thank you for choosing us again when you come back to Playhouse Square. Your wonderful comments have been shared with our staff. Thank you so much for your loyalty and we hope to see you again soon.

Have a wonderful day,
J. Kinney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland
1 review
3 of 5 stars Reviewed June 16, 2014

the hotel was ok. food was very expensive and cold. bathroom had trash under sink, dusty, tub mildew. parking to expensive shld b free and if car not moved from time of stay shld not b charged for each day. staff very pleasant and helpful. Not enough variety in food choices the average person to pick from. was not given clean towel when room was cleaned the dirty towels/wash clothes/bath rug taken but not replaced. we had extra coffee/creamer in our room and it was taken and replaced with the amt that was in our room when we checked in. We drink a lot of coffee and got extra only to have the housekeeping take it back. mirror on the door had hair spray on it. tv dirty.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Guest Relations at Wyndham Cleveland at Playhouse Square, responded to this review, June 18, 2014
Dear Rhoda,

Thank you so much for your recent visit to the Wyndham. Also thank you for taking the time out of your day to post a review on tripadvisor. We apologize that our food and our service were just "okay". We strive to make sure that all of our guests needs are taken care of, and we apologize that we did not meet your expectations. Your comments will be addressed with the appropriate departments. Thank you for your feedback, and we hope to see you again here soon.

Sincerely,
J.Kinney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Cleveland at Playhouse Square

Address: 1260 Euclid Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Cleveland at Playhouse Square 3.5*
Number of rooms: 205
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Also Known As:
Wyndham Cleveland At Playhouse Square Hotel Cleveland
Wyndham Playhouse Square
Cleveland Wyndham
Wyndham Cleveland At Playhouse Square Ohio

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