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“Very convenient location.Great happy hour.Some of the...” 4 of 5 stars
Review of Wyndham Cleveland at Playhouse Square

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Wyndham Cleveland at Playhouse Square
3.5 of 5 Hotel   |   1260 Euclid Ave, Cleveland, OH 44115   |  
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Ranked #24 of 35 Hotels in Cleveland
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1,691 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Wheeling, West Virginia, Usa
1 review
5 of 5 stars Reviewed November 14, 2013

The room was clean and spacious. The staff was excellent. I have absolutely nothing negative to say about this hotel.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Director of Engineering at Wyndham Cleveland at Playhouse Square, responded to this review, November 30, 2013
To the point..Thank you for taking the time to review our hotel. We always appreciate the feedback from our guests and hope that you choose the Wyndham at PlayhouseSquare again. Thanks.. Edward D./Engineering
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 13, 2013

We had issues with reservations that took over an hour to resolve upon arrival. We stayed for three nights for a wedding and had lots of family/friends also at the hotel. All our friends and family had similarly bad experiences. We arrived in the rain and had to plead to get a bellhop or a luggage cart. We got attitude from the valet attendant when inquiring about the parking options.

The rooms were dirty! The carpet was stained and the king size bed was made up with what appeared to be a twin sized duvet that only covered the bottom half of the bed. The second night, the duvet cover was removed leaving a dusty comforter. When we put the heat on – the smell was so musty we had to turn it off. The bathroom was filthy and the tub did not drain. There was no hand soap in the bathroom or tissues (although there was a tissue box cover with an empty box) either. We were not provided with fresh towels and I had to beg the staff to get them.

Internet was spotty at best. The shuttle that was to arrive at 6:00 didn't show until 6:35.

At breakfast - we waited 10 minutes until we found a manger to get the chef to tend to his omelet station. The chef then gave us attitude.

There was no concierge and the front desk staff didn't know where anything was. We walked for 30 minutes trying to find a diner for breakfast.

I have stayed at hotels for half the price that were cleaner and better maintained. VERY DISAPPOINTING FOR A WYNDHAM!

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Director of Engineering at Wyndham Cleveland at Playhouse Square, responded to this review, November 30, 2013
Thank you for your review, I am sorry about your experience with us. We use feedback from the guests to train and educate the staff. We hope that you stay with us again so we can change your mind with service. Thank you again for taking the time to review us. Edward D./Engineering
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clinton Township, Michigan
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 12, 2013

I looked up some pictures of this hotel just like anyone else would before their stay, and to be honest the pictures are deceiving. When i called to make my reservation i also made sure they had a Jacuzzi because if im going to stay in a hotel then that's a must for me. Well for starters the room on first glance looks decent till you notice there's stains on most of the walls,blankets,curtains,floors,, and ceilings lol dirty red and random colored stains. I got in the shower and noticed it was 70% plugged up and within 5 minutes the water was above my ankles which is gross knowing it was plugged up with hair from probably 1000 different heads.... ya... nasty. I logged onto the internet only to find out their "free" internet is extremely!!!! slow im talking like almost dial up slow, you cant stream movies or anything, so i had to pay an additional 10$ to get a slightly faster connection which is still slow. The next morning i decided to head down to the pool and Jacuzzi because it looked nice in the pictures i seen online. I was again very very very disappointed. The Jacuzzi bubble switch to make it bubbly was out of order, although you could still use the Jacuzzi it was the temperature of a luke warm bath it was nasty. The floor in the pool room was also very dirty and people had shirts laying and drying in the nasty sauna like it was a 3rd world country or something. On top of all this! there was no free breakfast which is a standard in most decent hotels that your paying a premium to stay in. I would rate this hotel well below average. There customer service was also horrible every time i asked anyone a question i got a snotty attitude back. I will never be staying here again.This is similar to like a 25$ a night motel .

Room Tip: i stayed in room 414 i would not recommend this room ever.
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  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Director of Engineering at Wyndham Cleveland at Playhouse Square, responded to this review, November 30, 2013
Thank you for your review. Every response good or bad is an opportunity to educate our staff. We will look into the issues that you mentioned. Thank You.. Edward D./Engineering
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poca
1 review
3 of 5 stars Reviewed November 12, 2013

Service was fine. My only complaint would be there needs to be an emerg# for the shuttle so my sister & friend wouldn't have been stranded in the middle of downtown Cleveland for hours....Two please put some fans in your bathrooms..By the time I showered & got out I was sweating so bad I needed another shower before being admitted to the hospital..Other than the two things I have mentioned? All was fine.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Director of Engineering at Wyndham Cleveland at Playhouse Square, responded to this review, November 30, 2013
Thank you for your your review. We have recently worked on the exhaust fans for the bathrooms so I hope that corrects the issue. Comments such as yours help us improve our service. Thanks again for taking the time to post them. Edward D./Engineering
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Cleveland at Playhouse Square

Address: 1260 Euclid Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Cleveland at Playhouse Square 3.5*
Number of rooms: 205
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Also Known As:
Wyndham Cleveland At Playhouse Square Hotel Cleveland
Wyndham Playhouse Square
Cleveland Wyndham
Wyndham Cleveland At Playhouse Square Ohio

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