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“lacking” 2 of 5 stars
Review of Wyndham Cleveland at Playhouse Square

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Wyndham Cleveland at Playhouse Square
3.5 of 5 Hotel   |   1260 Euclid Ave, Cleveland, OH 44115   |  
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Ranked #20 of 32 hotels in Cleveland
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1,394 people have reviewed this hotel

Traveler rating
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    73
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Lewisburg, Pennsylvania
Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 4, 2013

We popped into Cleveland to visit the R&R Hall of Fame. There were no rooms in town. Called all over.....Closest offered was at the airport. One last try....The Wyndham. Success and great luck. The visit at the Wyndham was magnificent. The heart of the Playhouse Square. A short ride to the Lakefront.....with museums and the R&R Hall and Museum. The room was large with all anyone could ever want to make a comfortable visit: Also the dining room offered a wonderful selection of good, tasty food. We were thrilled with the visit. Such great luck. I know where we will stay when we return to Cleveland.......The WYNDHAM!!!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Director of Engineering at Wyndham Cleveland at Playhouse Square, responded to this review, October 15, 2013
Thank you so much for taking the time to post your comments. I am glad that you enjoyed all that the area had to offer and that your time in Cleveland was a memorable one. We look forward to your next visit and thank you again for your kind words. Edward D./ Director of Engineering
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Saratoga Springs, New York
Top Contributor
78 reviews 78 reviews
39 hotel reviews
Reviews in 33 cities Reviews in 33 cities
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed October 4, 2013

I sincerely am questioning the viability of TripAdvisor considering the average review and overall grade. After being terrified at the Doubletree and its elevator systems proclivity for getting stuck, I thought, I will try something else...Based on reviews here, i chose this disaster. The only pleasant experience was the nice service provided by the valet guys.

The facility itself, might be better served bought up, raised and turned into apartments. In its current state, Health Inspectors may shut it down for mold. The room, while large was how I like my scotch, dark and dated. Very poor lighting and a mattress that should have been replaced 10 years ago. The employees....well, they couldn't tell me where the fitness center was, it took a guest.

Needless to say, never again....$150 a night or not.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Director of Engineering at Wyndham Cleveland at Playhouse Square, responded to this review, October 15, 2013
Thank you for your input regarding your recent stay with us. I am sorry that your time with us was not to your liking. As a property we are very serious about guest satisfaction and always strive to make each visit a memorable one. When a guest has any issues we look into them and take corrective action. I would hope that when you are in Cleveland again we would have a chance to show you such. Thanks again for your time. Edward D./Engineering
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 3, 2013

This hotel was fine. Good food and good rooms. The only thing I missed was an clock radio with a lighted clock. (now you had to put on the light to see what time it was). Nice smartchair. I used it often while working on my laptop.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Director of Engineering at Wyndham Cleveland at Playhouse Square, responded to this review, October 15, 2013
Thank you for your response. I am glad that you enjoyed your recent stay at our property. The Smart Chair is always a big favorite. When you visit again dont hesitate to notify the Front Desk if there is anything that would make your stay better. We pride ourselves on our customer service and guest satisfaction. Thank you again for taking the time to let us know how we are doing. Edward D./Director of Engineering
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Wyndham Cleveland at Playhouse Square

Also Known As:
Wyndham Cleveland At Playhouse Square Hotel Cleveland
Wyndham Cleveland At Playhouse Square Hotel
Wyndham Playhouse Square
Wyndham Cleveland
Cleveland Wyndham
Wyndham Cleveland At Playhouse Square Ohio
Address: 1260 Euclid Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Cleveland
#20 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Cleveland at Playhouse Square 3.5*
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