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“Home Away From Home” 5 of 5 stars
Review of Wyndham Cleveland at Playhouse Square

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Wyndham Cleveland at Playhouse Square
3.5 of 5 Hotel   |   1260 Euclid Ave, Cleveland, OH 44115   |  
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Ranked #19 of 33 hotels in Cleveland
Spartanburg, South Carolina
Reviewer
3 reviews 3 reviews
“Home Away From Home”
5 of 5 stars Reviewed May 12, 2013

In February of 2013 my nephew had to have open heart surgery at the Cleveland Clinic in Cleveland, Ohio. Being an employee of Lowes, provided an opportunity to go to the best facility in the world. Accommodation were made for us to stay at the Wyndham at Playhouse Square. From our first step into the door until we departed 10 days later, we were made to feel like honored guest. The crew that took care of the front desk [Elizabeth, Clint, Dave and Jenise] always greeted us respectfully and warmly. They would ask about my nephew and genuinely showed concern and interest in his progress. The Sales Manager, Joseph Jones, made sure he introduced himself to us and encouraged contact with him if there was anything that we needed. Aisha, who serviced our room everyday, was the best housekeeper ever. She would go beyond the call of duty to see to our needs. She made sure that we had plenty of coffee and fresh towels and always seemed to know when we needed her for something. I can't say enough about the shuttle drivers....they were awesome! Tommy drove on Mondays but worked other areas of the hotel the rest of the week. He would come by and check on us after he got off of work to make sure my nephew was doing ok while in the hospital and on the day we left he graciously came by just to say good bye. Sam and Trent were just as exceptional. They took us to any place we needed to go and became part of our family while we were in Cleveland. The shuttle service alone saved us hundreds of dollars over the course of the time we were there. There was always a cooler of water to be offered to guest as they stepped on or off the shuttle...the little things that made such a difference. The hotel provided a suite to families that had relatives in the Cleveland Clinic. This was a wonderful "home" that allowed us to escape the small confines of a bedroom. It was appointed very tastefully. One day they were having issues with the bathroom within the suite and we could not use it but they (maintenance) quickly started working in that area to restore the comfort so it could be used again. The exercise room was great and the spa/pool area was fantastic. My sister and I enjoyed coming back for happy hour every afternoon to enjoy the drinks and half price appetizers in the cozy bar that was off the lobby. I can't say enough wonderful things about this hotel other than I would definitely make this my hotel of choice in Cleveland.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Manager at Wyndham Cleveland at Playhouse Square, responded to this review, May 29, 2013
Dear Bethany,

Wow, thank you for taking time to write that review. We hope that your nephew is doing good and we are so thankful to Lowes for the program that they have for their employees. Your comments have been shared with all of our staff and they send their well wishes you and your family. Should your travels bring you back to Cleveland we thank you that we would be your hotel of choice - we would love to see you again!

Be Well,
A. Strieter
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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English first
Pembroke
1 review
3 of 5 stars Reviewed May 10, 2013

The hotel was okay for the price of it I expected the rooms to be a little nicer. But the hotel overall was fine.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Manager at Wyndham Cleveland at Playhouse Square, responded to this review, May 29, 2013
Dear Cindy,

Thank you for choosing the Wyndham.

A. Strieter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
the best place on earth
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 10, 2013

I liked the valet parking, just pull up, get out of the car, and you are all set! I stayed at this hotel for one night, for a business conference. All of the hotel staff were great, and the food we had was excellent. The room was comfortable, roomy and clean. We were shuttled to an Indian's game, but unfortunately, the shuttle service ended before the game, so we had to walk back. The walk back was not too bad, there was a large crowd of people, but I would not have wanted to walk back down Euclid at that time of night with a small group. They should think about running the shuttles longer on game nights. All in all, a nice hotel and I would recommend.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Manager at Wyndham Cleveland at Playhouse Square, responded to this review, May 29, 2013
Dear Kristen,

Thank you for your recent stay and for taking time to write a review. We appreciate your comments and we will share them with our staff and Chef. We look forward to your return.

Have a great day!
A. Strieter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Wyndham Cleveland at Playhouse Square

Address: 1260 Euclid Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Cleveland at Playhouse Square 3.5*
Reservation Options:
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Also Known As:
Wyndham Cleveland At Playhouse Square Hotel Cleveland
Wyndham Playhouse Square
Cleveland Wyndham
Wyndham Cleveland At Playhouse Square Ohio

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