In February of 2013 my nephew had to have open heart surgery at the Cleveland Clinic in Cleveland, Ohio. Being an employee of Lowes, provided an opportunity to go to the best facility in the world. Accommodation were made for us to stay at the Wyndham at Playhouse Square. From our first step into the door until we departed 10 days later, we were made to feel like honored guest. The crew that took care of the front desk [Elizabeth, Clint, Dave and Jenise] always greeted us respectfully and warmly. They would ask about my nephew and genuinely showed concern and interest in his progress. The Sales Manager, Joseph Jones, made sure he introduced himself to us and encouraged contact with him if there was anything that we needed. Aisha, who serviced our room everyday, was the best housekeeper ever. She would go beyond the call of duty to see to our needs. She made sure that we had plenty of coffee and fresh towels and always seemed to know when we needed her for something. I can't say enough about the shuttle drivers....they were awesome! Tommy drove on Mondays but worked other areas of the hotel the rest of the week. He would come by and check on us after he got off of work to make sure my nephew was doing ok while in the hospital and on the day we left he graciously came by just to say good bye. Sam and Trent were just as exceptional. They took us to any place we needed to go and became part of our family while we were in Cleveland. The shuttle service alone saved us hundreds of dollars over the course of the time we were there. There was always a cooler of water to be offered to guest as they stepped on or off the shuttle...the little things that made such a difference. The hotel provided a suite to families that had relatives in the Cleveland Clinic. This was a wonderful "home" that allowed us to escape the small confines of a bedroom. It was appointed very tastefully. One day they were having issues with the bathroom within the suite and we could not use it but they (maintenance) quickly started working in that area to restore the comfort so it could be used again. The exercise room was great and the spa/pool area was fantastic. My sister and I enjoyed coming back for happy hour every afternoon to enjoy the drinks and half price appetizers in the cozy bar that was off the lobby. I can't say enough wonderful things about this hotel other than I would definitely make this my hotel of choice in Cleveland.
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- Also Known As:
- Wyndham Cleveland At Playhouse Square Hotel Cleveland
- Wyndham Playhouse Square
- Cleveland Wyndham
- Wyndham Cleveland At Playhouse Square Ohio