I did not stay at this hotel so I have no opinion on the quality of their rooms. I did attend a catered party last Saturday night for a local company that operates several day care centers in the Cleveland area. I believe this is the third time that the party has been held there. I hope it is the last. The food is not worth the cost. The salads must have been left out for some time because all the greens were warm, limp, and inedible. The staff brought one basket of rolls to the table with one roll for each person and that was it - no refills. The food was set up buffet style in another room. There was one vegatable, green beans, that were cold and undercooked. My wife tried to scoop some mashed potatoes and they were so dry that you could not get the potatoes to drop off the serving spoon unless you used your fingers or remembered to bring your utensils. The roast beef and pork were acceptable and the chicken was very good. The dessert table was gross. Staff set out full uncut cakes. Everyone had to cut their own piece. Many people were handling the same utensils - so much for infection control. It would have been better to serve smaller, individual cakes or have someone there to cut the cakes for the guests. The bartender was a bit gruff. I had a free drink ticket and asked for bourbon on the rocks. He poured me a three count shot and told me "if you want more, you have to pay cash." He should have kept that to himself. This event is very important to the owner of the day care centers, and I know she paid a lot of money for this catered event. Here's hoping she goes somewhere else next year.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We appreciate you taking the time to provide your feedback from your recent event. I would like to apologize you did not enjoy the food and that our staff was not attentive. I can assure you this is not standard at our property and will definitely be sharing your feedback with our Executive Chef and Banquet Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.