Mgr Israel and another young man were super helpful during a recent stay. The room was average for a Sheraton. On my return flight and stay there a different person was at the front desk late in the evening. He was rude, flippant and dismissive. The Club floor is currently under renovation and when I booked via the 800 # they were unaware and told me to ask for availability upon arrival. He refused to help or field questions on room options and the fact that the club fl was closed etc.., It seemed like he just wanted me to go away instead of responding to my inquires. The room that time was older and had a weird smell to it. Not sure what it was, just kind of musty moldy type smell. Not good situation AT ALL 2nd time around.
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- Also Known As:
- Sheraton Cleveland Airport Hotel Ohio
- Cleveland Sheraton