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“Hey, this is a nice hotel for an airport hotel!” 4 of 5 stars
Review of Sheraton Cleveland Airport Hotel

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Sheraton Cleveland Airport Hotel
3.5 of 5 Hotel   |   5300 Riverside Dr., Cleveland, OH 44135   |  
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Ranked #18 of 35 Hotels in Cleveland
Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
“Hey, this is a nice hotel for an airport hotel!”
4 of 5 stars Reviewed September 26, 2013

Rooms were clean, lobby was recently renovated, but it was the friendly service of the check in team that made my stay. Helped me return my rental car--probably saved me an hour! I will definitely be back.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, October 2, 2013
Thank you for your feedback. I'm thrilled to read that you enjoyed your stay with us and our associates were so friendly and helpful. We look forward to serving you in the future.


Marc Jacobs
General Manager
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315 reviews from our community

Traveler rating
    80
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    73
    20
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Windsor, Canada
Top Contributor
61 reviews 61 reviews
33 hotel reviews
Reviews in 43 cities Reviews in 43 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed September 24, 2013

We stayed at this Sheraton on a recent road trip. I gambled on the hotels.com site and was pleased to get a Sheraton at such a reasonable price. The hotel is old and very outdated, there is a slot for razor blades in the tissue dispenser in the bath room. There were lots of pillows but they were very flat. The bed was comfortable and clean and the room was functional. The location I am sure would be ideal for travelers to and from the airport but for your typical traveler there are a lot of drawbacks. There is nothing around here but the airport. Parking costs extra and it is confusing to maneuver entry and exit. I would not stay here again and as far as the bargain price I got what I paid for but next time I will stay at the econo lodge and get free parking and breakfast too.

Room Tip: If you are not flying in or out of Cleveland, Please keep shopping.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, September 26, 2013
Thank you for taking the time to provide your feedback. We take our guests feedback very serious and use it as a tool to better our property on a daily basis. I'm glad you found our guest rooms to be functional and clean. You did mention that the property/room is outdated and I wanted to let you know that we are in the process of going into a full room renovation in the next few months. I hope that you will give our property another chance in the future to see the progress and transformation we have made to satisfy our guests.


Marc Jacobs
General Manager
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Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 21, 2013 via mobile

Wow! What a pleasant surprise. Stayed here as part of an on-site conference for convenience, but found this to be surprisingly comfortable with excellent amenities. Easy check-in, very comfy beds and lots of pillows in a clean room. The workout room has a great selection of equipment all in good working order (actually the best we've seen in all our travels!) and the pool atrium/deck is a pleasant place to kick back.

Stayed September 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, September 23, 2013
Thank you for providing us with your feedback. I'm so glad to read that you enjoyed your time with our property and found are amenities to be to your liking. We strive to provide exceptional service to each and ever guest and your feedback proves we have done just that. Look forward to providing you service in the future.

Marc Jacobs
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schaumburg, Illinois
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 18, 2013

We stayed at this hotel over the summer and were pleased with our experience. The hotel is modern, clean, and surprisingly quiet for being at the airport. The kids enjoyed the pool and we saw a couple of celebrities during our stay. While we were there the concierge lounge was out if service, so the hotel gave us breakfast vouchers. The only improvement I can see is the check in process. While making our reservation, we requested 2 rooms next to each other. When we checked in, the front desk seemed like it would be impossible to make that happen. After about an hour and a half wait, they were finally able to accommodate us.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, September 19, 2013
Thank you for taking the time to provide your feedback. I'm glad to read that you enjoyed your time with our property with your family. I do apologize the check in process took longer than our standard and I will be sure to let our management team know so that we can ensure this doesn't happen in the future. I hope we can provide service to you and your family in the future.

Marc Jacobs
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 17, 2013

Stayed here on a Sunday night when driving thru midwest. Room checkin fast, friendly and made you feel welcomed. Room clean and newer beds and pillows. Soft bath towels. We had a late dinner in the hotel and it was excellent. Well cooked and flavorful... strip steak and bacon wrapped meatloaf. Great Job.

Room Tip: Stayed on 8th floor. Very quiet rooms.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, September 19, 2013
Thank you for taking the time to provide us with your feedback. I'm very pleased to read that you enjoyed your time with us and were able to enjoy the amenities we have to offer. I hope we can provide you exceptional service again, the next time you find yourself in Cleveland.


Marc Jacobs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erie, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 13, 2013

Decent and clean. Convenient if traveling from Cleveland airport. $10 for parking and I couldn't get onto the internet with the free wifi but wasn't too concerned. Had my own hotspot. Beds are comfortable and breakfast served through caferia downstairs (charges apply). Friendly staff.

Room Tip: Recommended.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, September 16, 2013
Thank you for taking the time to provide us with your feedback. I'm glad to read that you enjoyed your time with us and the amenities we have to offer. We strive to provide exceptional service for all of our guests. I hope that you will be able to serve you in the future for your traveling needs.


Marc Jacobs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 4, 2013

Stay here multiple times throughout the year for both business and pleasure. The people who work here especially Austin makes the hotel experience a real pleasure. I wish SPG would have Austin train other Sheraton's front desks as well as this one runs. Always great rooms, very clean and quiet.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, September 5, 2013
Thank you for taking the time to provide us with your feedback. I'm pleased to hear that you enjoy our property so much and the service we provide. I will be sure to pass along the great comments you provided in regards to our Guest Service Manager Austin. We look forward to being your "go-to" hotel in the future.


Marc Jacobs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Cleveland Airport Hotel

Address: 5300 Riverside Dr., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Cleveland Airport Hotel 3.5*
Number of rooms: 287
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Also Known As:
Sheraton Cleveland Airport Hotel Ohio
Cleveland Sheraton

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