We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hotel” 5 of 5 stars
Review of Sheraton Cleveland Airport Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Sheraton Cleveland Airport Hotel to your Saves list
Sheraton Cleveland Airport Hotel
3.5 of 5 Hotel   |   5300 Riverside Dr., Cleveland, OH 44135   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #19 of 35 Hotels in Cleveland
Liverpool, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Great Hotel”
5 of 5 stars Reviewed June 21, 2013

We were looking for a downtown Cleveland Hotel. Unfortunately, Capatain America 2 was being filmed, and there were NO vacancies anywhere. Finally, we rang the Sheraton main line. We have never used Sheraton before. The operator found us 3 rooms at the Sheraton Airport, all done within minutes. The Hotel was great, from the staff to the pool, to the Barbecue at night.
Recommended highly. Good parking, easy access, could not fault it.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, June 27, 2013
Thank you for taking the time to provide us with your feedback. I'm so pleased to see that you enjoyed your entire stay with us from the staff to the amneities we provide. Your feedback is important to us and I will be sure to pass this on to our staff. Hope to be able to service you in the future for your lodging needs.


Marc Jacobs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

329 reviews from our community

Traveler rating
    86
    140
    74
    20
    9
See reviews for
60
63
40
134
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Milwaukee, WI
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 19, 2013 via mobile

Our connecting flight from the Cleveland airport was cancelled so we had to stay overnight. Can't beat the location since the Sheraton is basically in the outer part of the airport parking lot & the free shuttle is very helpful.
Room was kind of pricey at $219 for a junior suite (that's all they had left) but it's basically a no frills room - just a bit bigger than standard. Room attendant was very helpful to bring up a roll away bed & toiletries (at no charge).
This hotel is definitely older but decent enough and clean.
Good single serving Starbucks coffee in room.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, June 20, 2013
Thank you for providing a review on your recent stay with us. We appreciate your feedback as it allows us to make the necessary changes and make sure all our guests are enjoying their experience with our property. We will be going through a room renovation at the end of this year, into the new year and hope that you will give our property another chance in the future so you can experience the upgrades and changes we will be making.

Marc Jacobs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage, Alaska
Top Contributor
55 reviews 55 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 19, 2013

The hotel is a very short distance of the airport, yet there is no night time noise from planes. It is too bad there are not more clear directions to walk to the hotel, but it can be done-- walk to the back of the parking garage, walk across another parking lot to the ramp entrance, walk along the one-way drive to the front of the hotel. The shuttle is convenient, but some people just need to stretch their legs. The rooms are nice, clean, convenient. The sports bar and restaurants are modern and welcoming. The desk staff is very pleasant and accommodating. We needed another bed, and housekeeping was right on it. You certainly pay for the convenience of being so close to the airport, but it is well worth it when schedules are tight.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, June 20, 2013
Thank you for taking the time to provide us with your feedback. I'm pleased to hear that you enjoyed your time with our property and that our staff was accomodating and helpful. We look forward to serving you in the future.

Marc Jacobs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
83 reviews 83 reviews
48 hotel reviews
Reviews in 48 cities Reviews in 48 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 17, 2013

The room was nice, the restaurant had a good selection of food; nice to see local brewery support on the taps. The convience to the Cleveland airport cannot be beat with an on-demand shuttle and not one that runs on the half hour. I've stayed here a handful of times and it's a very servicable business hotel with all of the amenities that one needs on the road.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, June 20, 2013
Your feedback is very important to us and I thank you for taking the time to fill out a review in regards to your recent stay with us. I'm pleased to read that you enjoyed your experience with us and the amneities our property has to offer. I hope we can service you in the future for your travel and hotel needs.


Marc Jacobs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 6, 2013

This Sheraton location is extremely close to the airport. The ride to and from the airport is about half a minute! The airport shuttle is complimentary and runs on demand. Simply call the hotel and it will be there within minutes (if it isn't already there by the baggage claim pick-up area - Door 5). Big orange shuttle - can't miss it!Though it is close to the airport, it is quiet and I did not hear any plane noise at all during my 4 nights stay. The staff was incredibly friendly and helpful. When I needed car service for the evening, they were very helpful in setting this up. FYI - Downtown Cleveland is about 20-30 mins away by car.

I liked that the hotel offered the Go Green program, where if you forego housekeeping services, you can redeem a voucher to use in the hotel restaurant or exchange for loyalty points.

The gym was decent and offered cardio equipment (ellipticals and treadmills) in addition to weights and mats for stretching/yoga.

A pro is that they have free wi-fi, but it ended up being extremely unreliable. I would be in the middle of writing work emails and the internet connection would just time out. Maintenance even came to see if they could help but there was nothing they could do. I was only told that I should try moving around the room and trying different areas in hopes of getting a better connection. It was constantly a challenge that I had throughout my stay. Other than the frustrating wi-fi experience, I thought it was a pretty good airport hotel.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, June 10, 2013
Thank you for taking the time to provide us with your feedback. We strive to make every guests experience with our property exceptional. I'm pleased to hear that you enjoyed your four night stay with us and found our amneities and programs to be to your liking. You did mention some trouble with our wi-fi connection and I will be sure to bring this up to our IT department so we can look into getting this problem fixed. We thank you for choosing our property and hope to serve you in the future.

Marc Jacobs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Top Contributor
104 reviews 104 reviews
31 hotel reviews
Reviews in 47 cities Reviews in 47 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed June 3, 2013

This place is literally a few steps away from the airport. If you don't want to take a shuttle or cab, you can haul your luggage a few hundred feet here. Not only that, their lobby is impressive, and they have chess/checkers available on some of their tables to lounge around. This place is great if you want a good hotel, and would like to be near the airport for an early flight. Their gym needs some new equipment for lifting, but they have plenty of cardio equipment and is an excellent layout. There is plenty of space to do yoga/pilates but the choices to lift weights were limited. Their parking lot is shared with the airport parking, so there is an additional fee per night if you want to park your car here. If you leave your car there the whole day, you are better off paying the $10 all-day max fee, but you will have to pay the hotel the extra $4 for in/out privileges. The staff were friendly, but not the best I have come across through my travels. I enjoyed the comfort of the bed, but you can definitely tell the sheets have been used and washed a lot of times. Overall, it is a great place if you care about distance to the airport and a good night's sleep.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, June 5, 2013
Thank you for providing us with your feedback. Our guest's feedback is extremely important to us. I'm glad to hear that you found our property enjoyable and were able to utliize some of the amneities we have to offer. I will take a look into the lifting equipment you mentioned and see what options we have available to possibly make some changes. We want our guests to enjoy their experience with us and the feedback that you've provided is great. We look forward to serving you in the future.


Marc Jacobs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lloret de Mar, España
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 30, 2013

The hotel was better than other Sheraton hotels I've stayed before, There's 24 hours shuttle bus to the airport, which is less than 1min driving. There was internet free of charge in all the hotel. So it's a good hotel if you go to Cleveland for business.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, May 31, 2013
Thank you for taking the time to provide us with your feedback. I'm glad to see that you found our 24 hour shuttle, free wi-fi and property location so conveinent. You can't get any closer than that. We strive to make our guests feel comfortable and their traveling needs to be easy. We look forward to serving you in the future if you every find yourself in Cleveland again.

Marc Jacobs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sheraton Cleveland Airport Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Cleveland Airport Hotel

Address: 5300 Riverside Dr., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Cleveland
#13 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Cleveland Airport Hotel 3.5*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Expedia, Priceline, Orbitz, Cheap Tickets, TripOnline SA, Travelocity, Hotels.com, Odigeo and Tingo so you can book your Sheraton Cleveland Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Cleveland Airport Hotel Ohio
Cleveland Sheraton

Owners: What's your side of the story?

If you own or manage Sheraton Cleveland Airport Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.