Stayed for one night travelling through Cleveland. Had made an internet reservation for a concierge level room to get the included continental breakfast (more on that later).
We called around 4pm to confirm our reservation and inform them of our late arrival. By the time we arrived later that night, the front desk manager nonchalantly informed us that rooms on the concierge floor were all sold out. No apologies offered, was more occupied sipping his drink than checking us in. However, offered us a room on the 8th floor at a discounted price and included access to the 9th floor (or so I thought) for breakfast in the concierge lounge. Next morning, tried to access the 9th floor without luck. Took a trip down to the reception and had to go through the entire episode at night with the morning clerk before he gave us a separate elevator key for the 9th floor. Now for the Breakfast - am glad that it was 'free'. It is absolutely not worth paying for. The oatmeal was awful and the scrambled eggs seemed like yellow plastic stuck together. The hostess, however, was very helpful and nice.
Recommendation - do not pay the extra $30 dollars for the concierge level room, if you intend to just include the breakfast.
The room was coming apart, literally, at its seams. The ceiling had a major crack in it, almost to the extent of the plaster falling off. The room had an individual window air conditioner that was as loud as a freight train. You could not keep it on and the thermostat kicking it on/off was enough to wake you up every time. The bath room amenities were poor, not Sheraton level, unless they are dropping their level to a two star chain. The towels needed another washing.
The parking was a nightmare as discussed here by other review, so we wont go into the details.
Clearly an avoidable property at this time. Would recommend the several other hotels that I saw nearby.
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- Also Known As:
- Sheraton Cleveland Airport Hotel Ohio
- Cleveland Sheraton