I stayed here for one night prior to departing Cleveland. You can't beat the location as it is literally at the bottom of the ramp to the departure doors.
When I arrived, I was greeted by the front end staff. I was given confusing information about parking and had to ask later how to work the in/out parking. I was given my keys but never told where the elevator was, nor what room number I was even in (I do realize they wrote it on the key card holder). I wasn't acknowledged as an SPG member at check in.
The lobby looked updated. There was a restaurant onsite. I saw many of the convention spaces and they looked good.
When I got to my room, I was really disappointed. It was small. It was also old, somewhat damp smelling, and the rooms didn't have a lot of sound insulation. Some of the problems that I encountered or found troubling was litter in the hallway (for hours), I was placed right next to the elevator (despite my SPG status which is supposed to grant me "the best available room"), I could literally hear the person in the room next door to me choking on snot, and at 9pm at night, there was some drilling or sawing on the floor below me.
I did tweet the SPG team and they responded quickly. As I checked out early the next morning, the manager was unable to speak with me but did reach out to me, which I greatly appreciated.
I don't think I will be staying here again. However, if you have a short night or an early flight, it is REALLY close to the airport (I could have walked).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.