I stayed here for one night prior to departing Cleveland. You can't beat the location as it is literally at the bottom of the ramp to the departure doors.

When I arrived, I was greeted by the front end staff. I was given confusing information about parking and had to ask later how to work the in/out parking. I was given my keys but never told where the elevator was, nor what room number I was even in (I do realize they wrote it on the key card holder). I wasn't acknowledged as an SPG member at check in.

The lobby looked updated. There was a restaurant onsite. I saw many of the convention spaces and they looked good.

When I got to my room, I was really disappointed. It was small. It was also old, somewhat damp smelling, and the rooms didn't have a lot of sound insulation. Some of the problems that I encountered or found troubling was litter in the hallway (for hours), I was placed right next to the elevator (despite my SPG status which is supposed to grant me "the best available room"), I could literally hear the person in the room next door to me choking on snot, and at 9pm at night, there was some drilling or sawing on the floor below me.

I did tweet the SPG team and they responded quickly. As I checked out early the next morning, the manager was unable to speak with me but did reach out to me, which I greatly appreciated.

I don't think I will be staying here again. However, if you have a short night or an early flight, it is REALLY close to the airport (I could have walked).

Everything just clicked...

The shuttle picked us up at Door 5...just as we expected...driver was very courteous...helped us on and off with our bags...room was ready and comfortable (even though we were only in it for 5 hours)...checkout was seamless (had the folio emailed to me within 20 minutes)...same driver helped us again...just GREAT!

As a SPG Platinum member...this is the way things should be!

This is a consistently great location and value for CLE airport early morning flights. We love the bar area for pizza and cocktails. We always choose the park and fly package booked directly with the hotel and it is convenient. Will be back

This is a convenient, clean facility with a decent on-site restaurant. It is a bit noisy with parking lot and air traffic clatter and a loud heating unit that whooshed on and off. The staff was very friendly; even the woman cleaning the rooms in our hallway made sure that we found our room easily. The beds were comfortable with piles of white linen. As airport hotels go this was one of the better ones and was great for a night before an early morning flight.