We booked this hotel for the night before our early flight to Mexico. I expected a clean comfy room. We were told the room and up to 14 days parking would cost $156. with tax. There was a sign that said they would charge $50. for using a debit card. Immediately after running my debit card for the room, my bank texted me telling me the amount we were charged. It was the $156 PLUS $76 more. The front desk people were very rude when I confronted them about the extra charge. I had checks still out from bills. We had to get back in the car, roam around to find a bank open to transfer moneys into our account to keep from bouncing our checks before we even went to our room.We barely made it to the bank before they closed. After roaming threw Cleveland to the bank, we got back to our room to find it very dusty, the remote didn't work. I washed out the dusty coffee pot and made coffee for the next morning. Since we only had enough coffee for 2 cups, w e asked for a cup of coffee and were told they werent making coffee for 3 more hours. We were told we would have a shuttle service from the airport back to the hotel
we waited for 30 minutes before I had to call..
The Weston in Detroit is so much better. It is clean courteous,they unload your luggage, park your car, they even bring your vehical to the door of the hotel for you when you return from your trip. This Sheriton could take a lesson and loose their snooty attitude.
- Also Known As:
- Sheraton Cleveland
- Cleveland Sheraton
- Sheraton Cleveland Airport Hotel Ohio
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