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Sheraton Cleveland Airport Hotel: Traveler Reviews

3.5 of 5
5300 Riverside Dr., Cleveland, OH 44135
Hotel amenities
Sheraton Cleveland Airport Hotel
Ranked #15 of 33 hotels in Cleveland
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201 reviews from our community

Traveler rating
    55
    75
    52
    14
    5
See reviews for
Families
35
 
Couples
35
 
Solo
33
 
Business
82
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Amsterdam, The Netherlands
Top Contributor
52 reviews 52 reviews
40 hotel reviews
Reviews in 39 cities Reviews in 39 cities
23 helpful votes 23 helpful votes
“Average Hotel But Outstanding Service”
5 of 5 stars Reviewed November 2, 2012

I've stayed there 5 nights (thank you Hurricane Sandy). Hotel is average, as typical airport hotel. Comfy bed, regular room, and average food. But the service was fantastic. Staff was extremely friendly and helpful.

Room Tip: Ask for Club Floor (9th)
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AndrewBrooklyn about Sheraton Cleveland Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
“A Typical Airport Hotel”
4 of 5 stars Reviewed November 1, 2012

I stayed for three nights in this hotel due to Hurrican Sandy. I was flying from the west coast to the east coast and Cleveland airport was the furtherst I flew. The staff was excellent. They could not have been more friendly and accomodating. The rooms are typical airport hotels.Nothing special at all and I had to remind myself that this was a Sheraton. The rooms are old and worn. The wifi in the rooms was weak. The bathrooms need a complete overall. The plugs for charging things were not easily accesable. For one night it was ok. You could even walk to the terminals.

I had one major complaint. The newly renovated doors from the outside to the lobby opened directly from the cold outdoors to the lobby and check in desk. Every time the door opened there was a howl of wind. I cannot imagine what it is like in the winter. It made the lobby uninhabitable. It was difficult for the guest, but absolutely cruel for the desk employees who even in October had to work with coats and hats. The management must be totaly uncaring to allow this to continue for the employees.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask TonyBur about Sheraton Cleveland Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trondheim, Norway
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
“Very nice if you fly in late or fly out early.”
3 of 5 stars Reviewed October 31, 2012

As many hotels close to airport it is a little bit overpriced. They have restaurant, not the best, and also a bar which is good. Rooms are ok and the service was very good.

Even thought the airport is in walking distance, you have to take a shuttle bus, but they are very flexible on when they go. They can also drive you to the car rental if you want.

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mostad about Sheraton Cleveland Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vermilion, Ohio
1 review
6 helpful votes 6 helpful votes
“Friendly Front Desk!”
5 of 5 stars Reviewed October 22, 2012

Had a great stay at the Cleveland Airport Sheraton! Very modern, room was spotless, and Ryan at the front desk was so friendly and professional! Will be recommending this hotel to my business colleagues!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
Ask Lakeview312 about Sheraton Cleveland Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“Good value for money”
4 of 5 stars Reviewed October 11, 2012

This is a typical sheraton hotel, close to the airport. The room is ok, not great, not bad, the beds are good. There are 2 comp water bottle in the room, a coffee maker with starbucks coffee. The staff is pleasant. The breakfast is not as big as we are used to have in sheraton hotels, but it is quite cheap and it is a good value for money.
The negative point is the parking that is not free for the guests. You will have to spend 8$/day. It is quite unusual for Sheraton hotels.
I would recommend this hotel for a short stay in Cleveland.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JungleSeb about Sheraton Cleveland Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Sheraton Cleveland Airport Hotel

Also Known As:
Sheraton Cleveland
Cleveland Sheraton
Sheraton Cleveland Airport Hotel Ohio
Address: 5300 Riverside Dr., Cleveland, OH 44135
Region: United States > Ohio > Cleveland
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotels in Cleveland
#12 Business Hotels in Cleveland
Price Range: $$
Hotel Class:3.5 star (3.5*)
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