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“Good nights sleep, not perfect, but pretty good” 4 of 5 stars
Review of Sheraton Cleveland Airport Hotel

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Sheraton Cleveland Airport Hotel
3.5 of 5 Hotel   |   5300 Riverside Dr., Cleveland, OH 44135   |  
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Ranked #18 of 35 Hotels in Cleveland
Madison
Top Contributor
222 reviews 222 reviews
184 hotel reviews
Reviews in 124 cities Reviews in 124 cities
122 helpful votes 122 helpful votes
“Good nights sleep, not perfect, but pretty good”
4 of 5 stars Reviewed January 27, 2012

I slept really well here. Considering it is right by the airport, I thought i would at least wake up a few times in the night. Nope, slept all the way through.

Room service was good, room was clean.

Table leg was broken, which bothered me a bit. However, as long as I did not move it, it was just fine.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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355 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Pittsburgh, Pennsylvania
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 26, 2012

This is my hotel of choice when in Cleveland either for business or weekend getaways. The only negative aspect of the property now is that they now do charge you $8 a night to park on the airport lot which you do not have a choice if you have a vehicle. Location is super great if you have a flight out of the airport which is really a minute away. Always had a great experience with the staff and they treat you well and make you feel very comfortable choosing this property. Not the most suitable if you have downtown business or want to go downtown for dinner or such but they have a rail system in the airport that takes you directly to Tower City, I like this option as it is fun for kids too if you have them along. Always recognized as Platinum SPG at front desk and always receive room on club level with great club lounge that is accessable 24/7 for a quick snack or soda. One of my favorite Sheratons overall. Nice pool area as well!

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 9, 2012

My boyfriend and I have stayed here a few times (his family lives in Chicago, I'm from Pittsburgh and we go to school there). We stay here as a stop on the way to/from home.

The front desk/longue area is very nice. It looks very modern. Theres a lil shop open 24 hours a day that you can buy essentials at. The room is very nice. Super comfy beds and pillows. Clean and basic bathroom. This place is an average sheraton. ROOM SERVICE IS AWESOME. The pizza was amazing! Burger was good, as well as the pasta. The staff is always very nice.


The only complaints I'd have is the parking... needs more spaces! It's always so hard for us to find a spot. And you have to slide your room key in the elevator to be able to select your floor. This can get really annoying when 6 people are in the elevator (the key doesn't always work). These are just minor complaints though, Overall Id definitely recommend this place!

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NY
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 5, 2012

Stayed there on business on New Years Eve and it was a very fine experience. The front desk was manned by a gentleman named Austin and he was as professional and courteous as can be. Very helpful and a pleasure to deal with. The room was definitely nice. Didn't experience a problem with noise and slept very well. would highly recommend.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 5, 2012

Purpose: A family of 4 used this hotel for an overnight stay before flying out of Cleveland Hopkins Airport.
Booking / Checkin & out: Booking online was easy. Checkin was smooth and the front desk staff was courteous and answered all of our questions. Checkout was quick. A post stay survey was sent.
Lobby / Rooms: The lobby is new and the room was clean as well. Double rooms have Queen beds with comfortable mattresses and high quality sheets. Internet is free and is reasonably fast. The bathroom was large and had a curved shower bar so the shower didn't feel claustrophobic. The shower head is at a height so a 6' person doesn't need to bend. The room was quiet although the heat/AC had to be turned off as it ran constantly.
Shuttle / Parking: The airport shuttle is free and it was available within 5 minutes to and from the Airport. Long term parking in the Sheraton lot was $8/day.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
159 reviews 159 reviews
55 hotel reviews
Reviews in 51 cities Reviews in 51 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed December 30, 2011

A beautiful makeover does not make a great hotel. Call for extra towels. Not delivered. Sheraton club. Little airplane bottles for 7 bucks. Club food? Embarrassing. The rennovations are pretty. Check in great. But this is not what you expect from Sheraton in a major city. Rooms are wonderful,however. Stay here for airport

  • Stayed December 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Indianapolis, Indiana
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 21, 2011

Great location, lovely hotel lobby and nice big room. Didn't use many of the services but got a good night's sleep in a nice room. The one drawback was that you can hear quite a bit from the hallway. Luckily it was a quiet night.

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Cleveland Airport Hotel

Address: 5300 Riverside Dr., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Cleveland
#15 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Cleveland Airport Hotel 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Sheraton Cleveland Airport Hotel Ohio
Cleveland Sheraton

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