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“Comfy after a long drive!” 4 of 5 stars
Review of Sheraton Cleveland Airport Hotel

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Sheraton Cleveland Airport Hotel
3.5 of 5 Hotel   |   5300 Riverside Dr., Cleveland, OH 44135   |  
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Ranked #18 of 32 hotels in Cleveland
Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Comfy after a long drive!”
4 of 5 stars Reviewed January 9, 2012

My boyfriend and I have stayed here a few times (his family lives in Chicago, I'm from Pittsburgh and we go to school there). We stay here as a stop on the way to/from home.

The front desk/longue area is very nice. It looks very modern. Theres a lil shop open 24 hours a day that you can buy essentials at. The room is very nice. Super comfy beds and pillows. Clean and basic bathroom. This place is an average sheraton. ROOM SERVICE IS AWESOME. The pizza was amazing! Burger was good, as well as the pasta. The staff is always very nice.


The only complaints I'd have is the parking... needs more spaces! It's always so hard for us to find a spot. And you have to slide your room key in the elevator to be able to select your floor. This can get really annoying when 6 people are in the elevator (the key doesn't always work). These are just minor complaints though, Overall Id definitely recommend this place!

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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272 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
NY
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 5, 2012

Stayed there on business on New Years Eve and it was a very fine experience. The front desk was manned by a gentleman named Austin and he was as professional and courteous as can be. Very helpful and a pleasure to deal with. The room was definitely nice. Didn't experience a problem with noise and slept very well. would highly recommend.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 5, 2012

Purpose: A family of 4 used this hotel for an overnight stay before flying out of Cleveland Hopkins Airport.
Booking / Checkin & out: Booking online was easy. Checkin was smooth and the front desk staff was courteous and answered all of our questions. Checkout was quick. A post stay survey was sent.
Lobby / Rooms: The lobby is new and the room was clean as well. Double rooms have Queen beds with comfortable mattresses and high quality sheets. Internet is free and is reasonably fast. The bathroom was large and had a curved shower bar so the shower didn't feel claustrophobic. The shower head is at a height so a 6' person doesn't need to bend. The room was quiet although the heat/AC had to be turned off as it ran constantly.
Shuttle / Parking: The airport shuttle is free and it was available within 5 minutes to and from the Airport. Long term parking in the Sheraton lot was $8/day.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
86 reviews 86 reviews
33 hotel reviews
Reviews in 38 cities Reviews in 38 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 30, 2011 via mobile

A beautiful makeover does not make a great hotel. Call for extra towels. Not delivered. Sheraton club. Little airplane bottles for 7 bucks. Club food? Embarrassing. The rennovations are pretty. Check in great. But this is not what you expect from Sheraton in a major city. Rooms are wonderful,however. Stay here for airport

  • Stayed December 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Indianapolis, Indiana
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 21, 2011

Great location, lovely hotel lobby and nice big room. Didn't use many of the services but got a good night's sleep in a nice room. The one drawback was that you can hear quite a bit from the hallway. Luckily it was a quiet night.

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Diego CA
Top Contributor
113 reviews 113 reviews
69 hotel reviews
Reviews in 61 cities Reviews in 61 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed December 12, 2011 via mobile

I stayed here several years ago and found the property to be stale and run down a bit. It has GREAtLY improved. The lobby is bright, airy, open and welcoming. The refresh on the desk is amazing and well done. Good job. The rooms are still the same size which are on the smaller size compared with their competitors. The beds however were comfortable and a good night sleep. It is VERY convenient to stay here and catch an early flight as we did. In fact, they have a courtesy rental car turn in for Hertz so I did not have to go clear out to the return lot late in the evening. This was a super plus for us!! The shuttle to the airport ran on demand since it is so close which made that ideal for our situation. The staff were all very friendly and courteous which was another improvement over my last stay. I did not use the restaurant or pool so cannot comment there. I liked it and we will be back.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andover, United Kingdom
Top Contributor
53 reviews 53 reviews
50 hotel reviews
Reviews in 40 cities Reviews in 40 cities
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed November 27, 2011

What can I say? It is very convenient for an early flight. Bed good, didn't use any restaurant, bar.

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Sheraton Cleveland Airport Hotel

Also Known As:
Sheraton Cleveland
Cleveland Sheraton
Sheraton Cleveland Airport Hotel Ohio
Address: 5300 Riverside Dr., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Cleveland
#17 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Cleveland Airport Hotel 3.5*
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