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“Excellent Visit to Cleveland!” 4 of 5 stars
Review of The Westin Cleveland Downtown

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The Westin Cleveland Downtown
4.0 of 5 Hotel   |   777 St. Clair Avenue NE, Cleveland, OH 44114   |  
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Breakfast for 2 Included
Ranked #12 of 35 Hotels in Cleveland
Phoenix, Arizona
1 review
“Excellent Visit to Cleveland!”
4 of 5 stars Reviewed yesterday NEW

Despite the recent events in Cleveland, My stay at the Westin was very relaxing! The check-in process was very Welcoming, the Front Desk Staff was helpful. Linette and Natalie were also a helpful asset on this trip as well. They recommended the nicest restaurants, direction to the shopping malls, and made sure our room service order was delivered promptly. The room very modern chic , and the HEAVENLY BED is to die for. The hotel is located close to casino and the Rock-n-Roll Hall of Fame which is a must see. I am definitely returning to the Westin in Cleveland because it was worth it!

  • Stayed May 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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243 reviews from our community

Traveler rating
    114
    72
    28
    20
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed with my family back in February for a long weekend and we had an excellent time. The food was delicious, the Club Lounge had an awesome array of refreshments, and the workout center was top notch with ample equipment. Our rooms were spacious and very clean. The hotel staff was also very helpful in accommodating my family's needs. We will definitely come back to the Westin Cleveland Downtown!

Stayed February 2015, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed 4 days ago NEW

This was my first time staying at a Westin, or spending much time in Cleveland, and I was so pleased with how nice everything was! The Westin had thought of everything and I'm excited to try out other locations when traveling. Everyone on the staff was so helpful, professional, and friendly, including Mario the bellman who made our whole crew feel instantly welcome!

  • Stayed May 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We went to the Westin for a weekend getaway and were floored by our experience. Personalized service from the front desk to the club lounge attendant. Everyone was more than accommodating, Heavenly bed was relaxing, shower was trendy and invigorating. Loved the entire stay. I can't think of one negative comment. The front office team, especially Natalie and Matt are awesome!!

Thank you Westin Cleveland!

Room Tip: We loved the Lakeview rooms..
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  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

What a great hotel, super friendly and really clean! I can't wait to go back. It was 2 blocks from the Rock And Roll hall of fame and a short walk to the baseball and basketball stadiums.

The restaurant "Urban Farmer" was not cheap, but the food was amazing.

Stayed May 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Royalton, Ohio
1 review
5 of 5 stars Reviewed 6 days ago NEW

The Westin Cleveland Downtown is the perfect, quintessential Cleveland hotel. It could not be in a better location - it is the closest hotel to the Rock and Roll Hall of Fame, a 5 minute walk to East 4th and a ten minute walk to West 6th. The staff is exceptionally friendly and genuine, always looking to assist. The views from the guestrooms and the club lounge are phenomenal. A special thank you to Melissa Horvath and Matt Matko for their VIP treatment. Thank you #WestinCle - we will be back in the Fall!

Room Tip: Purchase club access when you check in - it's worth it!!
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  • Stayed May 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridge, Virginia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Westin Cleveland Downtown was very nice and confutable hotel to stays for couple days. The hotel is right downtown near restaurants district and 1.5 blocks from the main convention center. Also, you can walks to the Rock & Roll Hall of Fame museum down the water front in 10 min. from the hotel. The price is little high but can beat the easy exit and close to government buildings, convention center, museums and restaurants district.

Room Tip: Any room about 10 floor and should ask for water front view.
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  • Stayed May 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Cleveland Downtown

Address: 777 St. Clair Avenue NE, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Cleveland
#6 Romantic Hotel in Cleveland
#9 Business Hotel in Cleveland
#13 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Cleveland Downtown 4*
Number of rooms: 484
Official Description (provided by the hotel):
Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more   less 
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Also Known As:
Crowne Plaza Cleveland
Cleveland Crowne Plaza
The Westin Cleveland Downtown Ohio

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