This is not your typical Westin. We travel all over and stay at Westin's frequently. I had checked and was told this hotel had been completely redone. We had reserved a waterview club room. We did receive this type of room, but upon entering the elevator, it had a filthy floor. Going through the hallways our room, they were dark red, scratched up and looked well worn. Entering our room, floor had not been vacuumed. Brown huge pattern carpet, dark turquoise wall and dirt on windows and side table. Would never go back. Checked out in morning and moved to another hotel. The valet was also not great. We asked for a cab and 15 minutes later had not called for it yet. Said it was someone else's job. Upon check out, he took his tip and my husband ended up loading the trunk! In addition, there was a charge for Wi-fi, even on the "club" floor rooms.
- Official Description (provided by the hotel):
- Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Cleveland
- Cleveland Crowne Plaza
- The Westin Cleveland Downtown Ohio