Got this Hotel on Hotwire. When it came up Westin, got on Trip advisor to read the reviews. Most were three stars, some even less all within the last few weeks. I don't know where those people stayed, but I have loved my three day stay. Here's how it went....
Arrival: Valet guys were great, friendly, and as a traveling musician, had a van full of gear. They said they would park it safely, and keep an I eye on it. They did. Safe parking in a garage in downtown Cleveland, with eyes on your vehicle? That is priceless and is worth the $30 bucks a day. Yes there is $11 parking across the street, but who's watching the car?
Front desk check in: The woman couldn't have been nicer, no wait, and I checked in at 3pm! They were quick, professional and gave me one of the sweetest rooms ever.
The Room: got a corner/end of the hall room. Great view of the city, fabulous comfy bed, one of the coolest shower heads in the world, clean, and housekeeping didn't bang on my door. They waited till they saw me leave for my jog and asked if I would like service done while I was out.
Wireless: $12 a day, but you get three devices all with state of the art speed.
Fitness center: one word, WOW! Full rack of free weights, machines, treadmills galore,I have paid $20 a day for gyms less appointed!
The restaurant: The Farmhouse has great food. Service is a bit disorganized, but being around the business a lot, I think it could work the kinks out if management jumped in a little. Don't get me wrong, managment walked around asking if everything is alright, while the place was jumping. But when your staff is struggling to keep up, throw an apron on and jump in and help. Bus the tables, talk to the folks who look anxious for a wait person, pass out menu's... But the servers and bartenders were doing a bang up job. The place is new and working out the kinks, when they do..... Cleveland has another 5 star restaurant, because the food was that good.
General manager of the hotel, I think his name is Mark, (I know this because he answered all the reviews I read, positive and negatives) is obviously listening to his customers and watching the reviews because everything I read from 2 weeks ago that was negative, was addressed and rectifyed. Great location, Great hotel, good restaurant, great fitness center, and hotel management that cares. Nicely done.
- Official Description (provided by the hotel):
- Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Cleveland
- Cleveland Crowne Plaza
- The Westin Cleveland Downtown Ohio