Stayed here for a last-minute overnight stay in Cleveland after the Gay Games 9 closing ceremony.
The positives: well-designed hotel with modern, clean and well-appointed rooms. Loved the room doors that didn't require a swipe, and the ambiance. Modern lobby with fast elevators.
The negatives that slightly ruined the experience here: the front desk staff. Rude, slow and seemingly fake and not at all genuine. No toiletries when I needed them- this is a 4 star hotel at a premium price that doesn't offer toiletries. I was told by the front desk to put my contact lenses in a cup with water for the night. When I left the front desk after asking for some basic toiletries, I watched the two clerks get together to gossip about me for being a "free spirit." If you don't want last-minute "free spirit" bookings, don't offer day-of Priceline deals!
Service is everything to me and I'll take the Marriott down the street over this hotel any day because of that. I'm Gold Elite there and shouldn't have gone off my usual beaten path!
- Official Description (provided by the hotel):
- Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Cleveland
- Cleveland Crowne Plaza
- The Westin Cleveland Downtown Ohio