Everyone that works here is fantastic. Very helpful, very happy, they literally will help at all costs. That is fantastic. I did just incur a $12.95 charge to my room both nights for connecting to the internet. I'm sure it said it somewhere in small print that there would be a charge but I didn't see it. They give you the option to bill it on a separate card or charge it to the room. Apparently, unbeknownst to me, the "Charge it to the room" option is checked by default so all you need to do is enter the room number and last name and you're connected.... and charged. I feel like this is pretty grimy. Almost like I was tricked. Next time I'll know but I've already been duped so nothing I can do about it now.
- Official Description (provided by the hotel):
- Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Cleveland
- Cleveland Crowne Plaza
- The Westin Cleveland Downtown Ohio