As many people may have noticed, the Westin is a fairly new addition to downtown Cleveland. While this hotel really can't be rated higher than a three circle right now, I want to preface the following review with this: the pros definitely outweigh the cons, and if management pays attention to things like TripAdvisor reviews, they can become a great hotel.
I booked a club level room using the AAA rate, which, according to the Westin website, included a full breakfast for two. Now, why would I book a club room and choose a package with breakfast when, in theory, the club level includes a breakfast offering. Two reasons: 1) the AAA rate was the same price, and 2) with the hotel being new, not much information was offered about the Club Level and if it was even open on weekends, so I wanted to be safe.
Arrival/Check-In: we arrived fairly late (10p-ish), and got checked-in right away. The receptionist was very nice and welcoming, but here is where problems began. We never received information on our included breakfast. In fairness, I didn't bring it up given the club level offering, but I shouldn't have to tell the hotel what comes in the rate that they offered. Next, while we were on the club floor with club access, she commented how she was "upgrading" us because she thought we were nice. I'm not sure if she was just making pleasantries, or if she honestly thought we were being upgraded, but that's a no-no. I paid extra for those services, so don't pretend like you are giving them to me for free. She did tell us that the lounge was on the same floor as our room, but we weren't given any information as to service times or even general hours of the lounge (no information was in our room, either). The next morning, upon attempt of first use of the lounge, we realized she never added access to our keys, so we had to make another trip down to the lobby (a huge pet peeve of mine).
Room/General Decor: We booked a room with 2 Queen beds. I don't know this for a fact (honestly just an opinion), but I would put money on this property being designed as a W at one point. Don't get me wrong, I loved the design and decor of the property, but everything seemed way too trendy to be a Westin. I do think they utilized the room size very well. The rooms feature 46" TVs which is an awesome feature. Now, the bad. The safe had no electricity going to it and therefore wasn't functional (we couldn't find a power cord). The fridge wasn't plugged in so two of us had to struggle to move the entire desk/tv/dresser unit to plug it in. The shower had no water pressure at all (the first morning I exited the shower and asked my family whom I was staying with, "did you enjoy making out with the shower this morning?", because that is how close you needed to be in order to get wet). Another huge design flaw was the location of the toilet paper holder. I know it may seem petty that I even mention this, but it is a prime example of stupid design without testing. I am 6'2", so I have long legs. Therefore, this placement was not a problem for my parents, but I couldn't even sit on the toilet without removing the toilet paper because it would hit my legs.
Club Lounge: It is technically two floors, because club level rooms are on 22 and suites (which generally include club access)d, are located on 23. There is no signage from the elevator lobby to the lounge, so it took me time to actually find its location. The lounge itself is beautiful, the staff inside was friendly, and offerings for breakfast and cocktail hour were great (evening selection included beer wine and spirits...big plus!). They did suffer from a stocking problem, which I think was a direct result of this desire for presentation (ie. they would only have one or two of each beer out at a time, so they were constantly out of beer)...same thing with the coffee and juices in the morning.
Overall: I think there was good value for the price we paid, but this definitely isn't what the hotel is hoping to charge per night. They had the acceptable rates, but the "prepaid rate" (generally the cheapest rate the hotel offers), was over $150 more per night. They have a long, long, long way to go to charge those amounts.
You have no recent hotel searches.