We stayed at the Westin for 3 nights for a wedding. The front desk could not find our correct reservation, and gave us the wrong gift bag from bride and groom. The wait time for room service was longer than most hotels, food was decent. When calling the front desk to have our car brought up, three times they did not give the valet the message. My husband called the front desk to have fans brought up, and half hour later they hadn't brought any up. He called back and they told him they don't have any fans. I asked for sheets, blankets, and several pillows for the pullout sofa as there weren't any in the room - they only brought up one pillow. A houseman walked in our room without knocking, saying he was going to pick up the rollaway bed. I told him there was no rollaway bed, and he looked surprised and left. The shower leaked all over the bathroom floor every time we showered, and there was painters tape still around the door in the bathroom. My husband wanted a soda but didn't want to wait for the slow room service - he called to see where the pop machines were at and the front desk said they had not been put in yet. Not once during our stay did the staff ever apologize for the poor service. I did get an email apology from the manager, but there was no offer of discounting the rooms.
In summary, a very frustrating and unprofessional experience at this hotel. If it weren't for the wedding reception and other family members staying at this hotel, we would have left!
- Official Description (provided by the hotel):
- Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more less
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- Also Known As:
- Crowne Plaza Cleveland
- Cleveland Crowne Plaza
- The Westin Cleveland Downtown Ohio