Just returned from a great weekend at the Ritz Carlton. Downtown Cleveland is nothing special, especially with young children in your party, but the Ritz was perfect. We arrived after 4pm, and our room was not ready. They wonderfully upgraded up (at a steep discount - not completely free) to the Club Floor which saved our weekend. What a way to stay at a hotel. They had lovely food and drink presentations and unbeatable staff (Shaq and Emilia!). Abdel who checked us in was wonderful as well. For a Ritz, this is not what I would call a "luxury" hotel - it was very nice, immaculately clean and the staff were absolutely amazing. I would recommend a stay here to anyone. The only thing we did not do was eat in the hotel restaurant, but I have heard from others it is very good. If you need to be in downtown Cleveland, this is a great choice. Oh - and the spa is wonderful. Nice size pool, beautiful lockerooms - great steam baths. nice work out facilities and even massage services.