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“Elegant and large rooms” 5 of 5 stars
Review of The Ritz-Carlton, Cleveland

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The Ritz-Carlton, Cleveland
4.5 of 5 Hotel   |   1515 West Third Street, Cleveland, OH 44113   |  
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Ranked #1 of 35 Hotels in Cleveland
Lockport
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Elegant and large rooms”
5 of 5 stars Reviewed July 30, 2014

I was very excited about getting to stay at the Ritz-Carlton Cleveland and they did not disappoint. From check in to check out our hotel stay was flawless. I was traveling with my parents and reserved a room with 2 double beds. I had anticipated a typically small hotel room, but to our surprise the room was quite large with a desk & 2 chairs, comfy chair with ottoman and a walk in closet. Our room typically is a mess after 2 days but with our entire luggage fitting in the closet it kept the room clean & clutter free during our stay. The Ritz-Carlton is very convenient to everything downtown - the mall & Casino are attached to the hotel through the adjacent building. On one of our rainy days we were able to get around to the Hard Rock Cafe & Movie Theater without ever having to go outside. Very beautiful and convenient hotel, will stay here again on my next trip to Cleveland.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review, August 9, 2014
Dear Straycat03,
I am so delighted to see that you enjoyed your experience thoroughly. It is always a great feeling when you explore the unknown and the expectations are exceeded. I am so happy that you found yourself with us and we look forward to welcoming you again.
Warm regards,
Kelly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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432 reviews from our community

Traveler rating
    259
    107
    41
    12
    13
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
St. Catharines, Canada
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 29, 2014

Classy Hotel in the heart of Downtown Cleveland. Walking distance to many bars and restaurants. They treated us wonderfully. We were on the 12th floor, with a view of both the water and the city. This room was comped by Horseshoe Casino, so we were not sure what to expect. Way beyond expectations. It is attached to a mall, and you can get to the Casino without going outside, if you choose. We will be back !

Room Tip: Choose a higher room if possible.
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review, August 9, 2014
Dear Straycat03,
I am so delighted to see that you enjoyed your experience thoroughly. It is always a great feeling when you explore the unknown and the expectations are exceeded. I am so happy that you found yourself with us and we look forward to welcoming you again.
Warm regards,
Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas, United States
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 24, 2014

This is a perfect example of the classic elegance that never goes out of style. Everything about the hotel is classic. It is located in the heart of downtown Cincinnati, with a multitude of fabulous restaurants two to three blocks away. The mall that is adjacent to the hotel is a plus. Sports facilities and shopping and close.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review, July 26, 2014
Dear Jeannie G,
I wanted to let you know how much I appreciate your review and such glowing remarks. We are so thrilled that our hotel and Cleveland has so much to offer our guests as they explore and indulge in all that is offered.

Warm regards,
Kelly A. Steward
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Montecito, California
Top Contributor
98 reviews 98 reviews
20 hotel reviews
Reviews in 36 cities Reviews in 36 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed July 24, 2014

This is nice hotel using about 3 floors of a high rise. Classic good quality rooms and amenities. I had a nice river view. Very quiet, bar service shuts down at 10:00. Not sure if you can get breakfast. Good valet crew. Would stay here again.

Room Tip: River view is nice.
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  • Stayed July 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review, July 26, 2014
Dear orv m,
Thank you for your positive comments. I am so thrilled to hear that you enjoyed your experience. Our hotel has services that are available around the clock and will look into the concern you expressed.
We look forward to welcoming you back.
Warm regards,
Kelly A. Steward
General Manager
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North Canton, Ohio
Top Contributor
128 reviews 128 reviews
22 hotel reviews
Reviews in 49 cities Reviews in 49 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 22, 2014

We had stayed here many years ago, and returned to attend an event held in Cleveland, and find the time to "newlyweds".. The Ritz has the reputation of Excellence, and they never lets you down. Superior service and attention to detail, with the warmth of home... we WILL be back.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review, July 24, 2014
Dear Angela P,

Thank you for taking the time to post comments about your recent stay. Our staff was thrilled to learn about your glowing service experience and look forward to welcoming you back to your Ritz-Carlton, Cleveland home away from home.

Warm regards,

Kelly A. Steward
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 18, 2014

Probably great for business uses, but as a destination for a couple vacationing, not the best. The only other Ritz-Carlton I've stayed in was in Jakarta, but the Cleveland Ritz doesn't even match the standard room in the Marriott in Manila, Philippines!
The rooms were clean, the staff was kind, but there wasn't any extra splash that let you know that staying in the Ritz Cleveland was a special event.
If you check in after 2300 hrs (11 pm), even if you're a couple in a tuxedo and wedding dress, expect to unload your own bags, wait for a valet, then wait at the check-in counter behind an irate guest arguing with the staff.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review, July 24, 2014
Dear Josiah S,

Thank you so very much for your valuable feedback and kind words about our staff. I would like to apologize that your check-in process did not meet your expectations in providing a warm welcome. I would also like to share that we are in the development stages of an exciting property design improvement plan that will enhance the guest experience. If you would like to discuss further, I may be contacted at The Ritz-Carlton, Cleveland at 216.902.5270.

Warm regards,

Kelly A. Steward
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Bellevue, Washington
Top Contributor
79 reviews 79 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 17, 2014 via mobile

We stayed at the Ritz in Cleveland for one night. The rate was great as we booked it through the Horseshoe Casino website. The hotel is connected to the Tower City Shopping Complex, I understand is a renovated train station. The lobby was nice but was small for a high end hotel. The parking garage is not in the best of condition for a $16 daily rate for hotel guests. The room was nicely furnished but not as spacious as other high end hotels I stayed before. You can walk from the hotel to the Horseshoe Casino through an indoor passage which was convenient. I would give my experience an ok and average.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review, July 24, 2014
Dear Bread69,

Thank you for taking the time to post your comments about your recent stay. The hotel location is indeed convenient to the Horseshoe Casino, Tower City Shopping Complex and also the Walkway into the Quicken Loans Arena. We hope to be able to welcome you back soon so we may provide you with a memorable Ritz-Carlton, Cleveland service experience.

Warm regards,
Kelly A. Steward
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 West Third Street, Cleveland, OH 44113
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Cleveland
#3 Family Hotel in Cleveland
#3 Romantic Hotel in Cleveland
#4 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 205
Official Description (provided by the hotel):
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz-Carlton Cleveland
Ritz Cleveland
The Ritz-Carlton, Cleveland Ohio

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