This hotel and staff gets a excellent rating from me. The staff has been extremely helpful and has a lot of knowledge. The rooms are very clean and spacious. I was in a suite which consisted of a living area and a separate bedroom. It included 1 1/2 baths, a desk, phone charger and it was very relaxing atmosphere. The hotel is located in a area where you can walk to restaurants, nightlife, attached to Tower City and Horseshoe Casino. I highly recommend if staying in Cleveland you wont be disappointed.