It's a Ritz-Carlton, so the physical real estate is beautiful, just as one would expect. On this particular visit (I have stayed here before), I was a little disappointed with a few things on the service front. The room I was initially given was right next to a "service" room that must house some equipment because it was quite noisy so I went back to the reception to request a different room. I was given a new one without much ado (the hotel did not appear to be overly busy which makes me wonder why I was given a bad room to begin with). Second, there was no turn-down service which, at a Ritz-Carlton, I'm pretty sure is done as a matter of course, without having to be requested. I was hoping to find some chocolates on my pillow and the bathroom tidied up when I got back from dinner but, alas, no such luck. Lastly, at check-in I was not asked if I wanted a particular newspaper delivered to my room in the morning, and I forgot to ask for it, so no WSJ for me. Oh well, maybe I'll try the Renaissance Hotel next door on my next visit to Cleveland.