The room is large, and quiet, and the bed is very comfortable. There is also a very nice subtle fragrance of cleanliness. But this is what one expects from a Ritz!
But, I have stayed at several Ritz properties and what struck me the most about this one is that when I had trouble logging into the WIFI, Reception walked me through the process on the telephone. Then, while I was working online, I received a hand-written note of apology (under my door) and assured there would be no charge for the WIFI, and my parking was free. I did not even complain, and this is the trouble the Ritz took to make me feel special. Well, it worked. I would not stay anywhere else in Cleveland now... and will book a Ritz for my next trip.