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“Superb Personal Service - Handwritten note on a lovely card!” 5 of 5 stars
Review of The Ritz-Carlton, Cleveland

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The Ritz-Carlton, Cleveland
4.5 of 5 Hotel   |   1515 West Third Street, Cleveland, OH 44113   |  
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Ranked #1 of 35 Hotels in Cleveland
Hamilton, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Superb Personal Service - Handwritten note on a lovely card!”
5 of 5 stars Reviewed November 30, 2013

The room is large, and quiet, and the bed is very comfortable. There is also a very nice subtle fragrance of cleanliness. But this is what one expects from a Ritz!

But, I have stayed at several Ritz properties and what struck me the most about this one is that when I had trouble logging into the WIFI, Reception walked me through the process on the telephone. Then, while I was working online, I received a hand-written note of apology (under my door) and assured there would be no charge for the WIFI, and my parking was free. I did not even complain, and this is the trouble the Ritz took to make me feel special. Well, it worked. I would not stay anywhere else in Cleveland now... and will book a Ritz for my next trip.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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432 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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English first
Knoxvlle, Tn
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 28, 2013

Stayed 2 nights. This is an awesome hotel. Rooms are large, quiet, and beds are very comfortable. Bathroom is also large and has every amenity you could think of. Within walking distance to the Indians baseball stadium and Cavaliers basketball arena. Horseshoe Casino is a short walk through the mall area inside the city center. Hotel staff from the valet, desk clerks, and housekeeping are very professional and make you feel like a "high roller" even if you aren't. Will stay again if I get the chance.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Atlanta, Georgia
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 26, 2013

The Ritz-Carlton Cleveland is a a great hidden gem in Cleveland. Most people probably don't try to stay at The Ritz, thinking it is over priced. For Cleveland, this is a great hotel, fantastic location and the service meets Ritz quality. Location being near the casino, easy inside walk on even the coldest nights, several places to eat inside between hotel and casino. Lounge within the hotel could use a slight upgrade on their selection without killing the wallet, but still nice overall liquors. Didn't try the food inside the hotel.
Room with a great view, prompt service when I needed something and easy check in - check out. Some may not like the fact you have to go up to check in once you get out of your car, but I prefer that to having to stand where the cold wind can get to you when people open the doors.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DULUTH
Top Contributor
67 reviews 67 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed November 22, 2013

Spent two nights at the Ritz in Cleveland. It is attached to the Tower shopping center and very convenient for things downtown. We were there to go to the Horseshoe Casino which is located inside the center and the best part is you don't have to go outside for both places. That would really be a plus in the winter time and snow!!! The rooms are nice and some have a view of the lake. You have to go to the 6th floor to register and then another elevator to your room. We arrived at 4pm and expected to go to our room when we were told it was not ready!!! I would think by 4pm the rooms should be ready. They did put a rush on and called us on our cell at 4:36pm. Alll in all very nice and we would stay again,

Room Tip: Ask for a room with a view of the lake
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York, NY
Top Contributor
51 reviews 51 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 11, 2013 credit card Amex Card Member Review

This is a standard Ritz-Carlton in a second market city, so the service is top notch but the building is a bit older. The hotel is located across the street from the casino, which is great for a late night visit. Additionally, you're close to the stadium and a cobblestone street filled with decent restaurants. This is definitely the best choice if traveling on business in Cleveland.

Stayed July 2013, traveled on business
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Altoona, Pennsylvania
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 7, 2013

The only reason I didn't give it a 5 "circle" rating is because of the inconvenience of accessing the lobby on the 6th floor and having to change elevators when you want to go down from your room to the street level. But other than that, what a great place. Beautiful rooms, excellent service, and great food. Why stay anywhere else if you can afford the Ritz?

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Westlake Village, California
Top Contributor
65 reviews 65 reviews
8 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 5, 2013 via mobile

We stayed at the Cleveland Ritz-Carlton Sun.11/04/13 for our Browns/Ravens Football Game. The hotel has a fantastic valet service,check-in reception and the finest concierges level. The service was exceptional. Diane (our concierge) was most friendly and helpful. A real first class hotel.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 West Third Street, Cleveland, OH 44113
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Cleveland
#3 Family Hotel in Cleveland
#3 Romantic Hotel in Cleveland
#4 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 205
Official Description (provided by the hotel):
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz-Carlton Cleveland
Ritz Cleveland
The Ritz-Carlton, Cleveland Ohio

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