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“Fantastic 5 Star Hotel” 5 of 5 stars
Review of The Ritz-Carlton, Cleveland

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The Ritz-Carlton, Cleveland
4.5 of 5 Hotel   |   1515 West Third Street, Cleveland, OH 44113   |  
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Ranked #2 of 35 Hotels in Cleveland
Westlake Village, California
Top Contributor
61 reviews 61 reviews
8 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
“Fantastic 5 Star Hotel”
5 of 5 stars Reviewed November 5, 2013 via mobile

We stayed at the Cleveland Ritz-Carlton Sun.11/04/13 for our Browns/Ravens Football Game. The hotel has a fantastic valet service,check-in reception and the finest concierges level. The service was exceptional. Diane (our concierge) was most friendly and helpful. A real first class hotel.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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419 reviews from our community

Traveler rating
    251
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    40
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Akron, Ohio
Top Contributor
50 reviews 50 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed November 4, 2013 credit card Amex Card Member Review

Stayed on a THU night while attending the Browns game with some other couples. The hotel is a little awkward to get in and out of , the valet area was very small and congested. But they had enough valets to handle it. Accessing the hotel is also kind of odd. Check in is not on the main floor you walk in on, you have to get on an elevator to go to like the 3rd floor to check in, and then a different set of elevators to go to your rooms. No big deal really, but just unusual that's all. The hotel itself is what you would expect from a Ritz property. Elegant, classy. Perhaps a little dated in the common areas, but not badly so. The room was well appointed, what you would expect. No complaints at all. Clean, lovely. The restaurant we ate at for breakfast was in one of the lower levels, no windows...kind of felt like we were in the basement. It was a good restaurant, but just felt odd being no windows. All in all, for me, i enjoyed the hotel. But if i was going to go back - for the money - i think the Reniassance is nicer, and it's practically next door.

Stayed October 2013, traveled as a couple
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Pittsburgh, Pennsylvania
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 28, 2013

The staff was uniformly excellent in providing customer service. Bedding reserved was for two queens, but at check in showed up as one king. Perhaps that's why we were placed in Rm 929 with two queens . Our view was- well Cleveland, overlooking a smokestack on the Cuyahoga River and the Hard Rock Cafe. The room was spotless, the marble bathroom spacious and elegant. Very comfortable bedding with four pillows and pillow-top mattresses. Ritz removed the indoor swimming pool and expanded the a 24 hour fitness center . The 11 year old found the hotel "awesome" with the Ritz bathrobes. It was connected to Tower City Mall and Dad showed her the Hard Rock memorabilia, enjoyed a movie with popcorn and the food-court. Most of the mall closed at 7PM onFridays. We had planned entertainment and dining at the Horseshoe Casino Spread Buffet but children are not permitted. In such wintry weather the pool would have been my choice with the child while the adults tried their luck. Instead we visited the Rock N Roll Hall of Fame enjoying it together and had a wonderful dinner at Cleveland Chop Steakhouse.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 22, 2013

Large comfy rooms, great service and great food. This is a great place for a nice quiet getaway. The only disappointment was that the pool was not open. The literature in the room all indicated it was open. THe staff was very helpful with transportation and all very just very nice and friendly. Truly a pleasure!

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredonia, New York
Top Contributor
219 reviews 219 reviews
32 hotel reviews
Reviews in 57 cities Reviews in 57 cities
406 helpful votes 406 helpful votes
4 of 5 stars Reviewed October 22, 2013

1st time stay was very comfortable, although place has many drawbacks. In town to visit Horseshoe casino and stayed for 2 nights. Hotel is near casino but not as close as 1 might think. Located in Tower City, it is next door to casino but not as close as portrayed. Walking distance to casino is lengthy as casino is ground level to mall and hotel is on 6th floor. You need to take escalators to 3rd level then elevator to lobby on 6th floor. Then another elevator to room floors so navigation takes much getting used to. Not easily accessible like typical casinos in other venues. However, staff is very amiable and rooms are above sufficient. Didn't like fact that they took liberty of bed turn-down service w/o asking. Nice convenience but, LET ME KNOW! To me, it is the epitome of laziness to have this done. Anyways, nice room w/ nice bath/shower and well maintained facility. Tried to check in a little early but room not ready. Left # w/ clerk and she called to let us know when ready. Went to casino for the interim so all was fine. Very good staff and efficiently-run facility. Would stay here again despite minor glitches.

Room Tip: If casino comps your room, don't expect good view as ours was lousy. For free, not complaining
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mansfield, Ohio
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 21, 2013

If you ever want to see that customer service is still alive and be treated like royalty, I highly suggest you stay at the Ritz. From the moment we arrived we were treated with friendly efficient service. No detail was left out. It was our anniversary and we stayed in a suite on the Conceirge level. The moment we got off the elevator we were greeted with champagne and greetings of Happy Anniversary. Later on in the evening, a little fairy left us lovely, decadent deserts and an anniversary card. They made sure all our needs and comfort were met. They found out I liked to drink iced green tea and they made sure there was some always available for me in the lounge. I thought service like this was dead. I am glad to see it is not. Add that to the beautiful rooms and you can't lose. We plan on coming back often to enjoy this type of treatment again.

Room Tip: Pay the extra and stay on the concierge level, it is well worth it.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 17, 2013

We stayed at the Ritz Carlton in Cleveland on their Rock and Roll Hall of Fame special. The room was large and the amenities in the bathroom wonderful. All we had to do was walk downstairs to the tram and go over to the Hall of Fame so it was very convenient. The mall was a disappointment as all the high end stores have closed.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 West Third Street, Cleveland, OH 44113
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Cleveland
#2 Luxury Hotel in Cleveland
#4 Romantic Hotel in Cleveland
#4 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 205
Official Description (provided by the hotel):
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz Cleveland
Ritz-Carlton Cleveland
The Ritz-Carlton, Cleveland Ohio

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