We have stayed at each of the nicer hotels downtown Cleveland and this is our go-to now because of service, cleanliness and overall comfort and convenience. From valet and check-in to room service and maid service, every employee goes above and beyond. The Ritz offers vegan options on room service menu -- thank you. And the rooms have a great melding of classic, yet modern vibe. Love the view of the crooked Cuyahoga, too. We've had only one hiccup -- During our last visit, we happened across a drunken domestic between two couples near the elevators. One couple eventually left...and the other had great difficulty and drama figuring out how to use the elevator and return to their rooms. I don't know what is proper protocol for security. But I wish hotel staff would have intervened because it was tense and a bit scary. This was after midnight and could happen in any hotel, I'm sure. But it made me and at least one other guest very uncomfortable. Nevertheless, when we return to Cleveland, we will liklely stay here again.