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“The Staff sets this Ritz Carlton Apart” 5 of 5 stars
Review of The Ritz-Carlton, Cleveland

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The Ritz-Carlton, Cleveland
4.5 of 5 Hotel   |   1515 West Third Street, Cleveland, OH 44113   |  
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Be A Rock Star
Ranked #1 of 35 Hotels in Cleveland
Highland Park, Illinois
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
“The Staff sets this Ritz Carlton Apart”
5 of 5 stars Reviewed May 7, 2013

We had our annual girls trip this past weekend at the Ritz Carlton in Cleveland. We loved the club level concierge service on the 14th floor. Shaquita is a jewel and took such good care of us. The rooms, the linens, the beautiful bathrooms and the staff is absolutely amazing.
There was a rowdy wedding party that created a disturbance on Sat night. On Sunday morning, Michelle, one of the managers, came to our breakfast table with a sincere and warm apology to us. She was a true professional and compensated us for the night's stay. It is this attention to customer service that is the benchmark of the Ritz and it is like no other hotel chain.We were blown away and we are all looking forward to coming back to the Ritz Carlton in Cleveland...where you can party like rock stars.....even if you are 50+ old bags!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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434 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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  • French first
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English first
Cleveland, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2013

We stayed here for a qucik 2 night anniversary trip back in February. Our room was comped through the Horseshoe casino. We were in a king room... check-in was fast and convenient, friendly.

Our room was pretty spacious, and was very nice. Beautifully decorated and clean. No issues with noise from other rooms. Very conveniently located. We were able to walk to both the Cavs game and to the casino without ever going outside in the cold. Convenient to both E. 4th and W. 6th - within walking distance to both. Connected directly to Tower City mall.

I would definitely stay again for a qucik getaway.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Altoona, PA
Top Contributor
154 reviews 154 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed May 7, 2013

Attentive staff and a very clean hotel with comfortable beds. An easy five minute indoor walk to the Horseshoe Casino who paid for our overnight at the Ritz-Carlton. Would definitely stay again next time in Cleveland. The Muse restaurant was very nice as well, although a little pricey for breakfast (45.00 for two, with no cocktails).

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Piqua, Ohio
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 28, 2013

This was a first time trip to Cleveland to visit Rock & Roll hall of Fame. Hotel is connected to a Casino via a mall. Can't say we go to many Casinos so I can't really comment . What makes this Ritz a good choice is its Staff. Friendly and very helpful. Upon arriving early room was ready,check in flawless. I forgot my glasses in car and they quickly retrieved them for me. Bravo to people and staff at the Ritz in Cleveland,recommend you make this your hotel choice. Thanks.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ann Arbor, Michigan
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 24, 2013

Spent weekend in Cleveland for the fabulous Tri-C Jazz Festival. The Ritz Carlton was right in the middle of the Tower Center so it felt like we had a very grand multi-level mall (attached to the casino) all to ourselves. The club level is the way to go. We had breakfest (nice spread), lunch (plenty and good) and appetizers and drinks there every day. We only needed to go out to dinner (see Hyde Park Grill and Nauti Mermaid). Club Level is on the 14th floor so the views are grand. We had a corner room that overlooked the river and Lake Erie (the view is a bit industrial in parts). Room was fantasitc with very nice bath and really comfortable king bed. Best of all, as with most Ritz Carltons, was the staff. Jasimine (club Room) took care of our every need and couldn't have been more welcoming. Everyone we encountered at that establishment was well groomed in freindly, grade-A service! There are several fine dining places right around the corner so great location. Short cab ride to the Theater district.

Room Tip: Club level is a must.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DC971
Top Contributor
65 reviews 65 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed April 17, 2013

Stayed here for one night. Rowdy, drunk baseball fans everywhere. The hotel itself was a bit tired and not up to the usual Ritz standard. The hotel is located right beside the Tower City Centre, which is a bit of a disappointment also, as the quality of shops also poor.
I ate lunch and breakfast in the hotel which were excellent. When I am back in Cleveland I will look for an alternative.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Pittsburgh, Pennsylvania
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 9, 2013

Service is the best by far! I don't know where they find these people or what training they conduct, but, the attention to detail is unparelled! From check in to check out, a great experience.
The lounge is great, espeacially on cold night with a roaring fire to take the chill off a cold Cleveland night. Don't waste your time researching anywhere else. If you enjoy being pampered(who doesn't) this is the one and only place in Cleveland to stay!

Room Tip: Ask for an upgrade. On a slow day, you request is honored more times than not.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 West Third Street, Cleveland, OH 44113
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Cleveland
#3 Romantic Hotel in Cleveland
#4 Family Hotel in Cleveland
#4 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 205
Official Description (provided by the hotel):
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz-Carlton Cleveland
Ritz Cleveland
The Ritz-Carlton, Cleveland Ohio

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