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“Disappointed” 3 of 5 stars
Review of The Ritz-Carlton, Cleveland

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The Ritz-Carlton, Cleveland
4.5 of 5 Hotel   |   1515 West Third Street, Cleveland, OH 44113   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #3 of 35 Hotels in Cleveland
Certificate of Excellence 2014
Sandusky, Ohio
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Disappointed”
3 of 5 stars Reviewed February 22, 2013

This hotel is nice but I do not believe it holds to it's Ritz standards like I've experienced at other Ritz properties. Most of the people were friendly, helpful, and nice. I am disappointed in the fact that the price is outrageous for what you get I mean $299 a night! You are basically staying in a regular hotel room with a little extra color and decor. Maybe it is because it is in downtown Cleveland but location is not everything. When my wife and I went they had the pool closed and permanently removed. It may sound childish I guess, but the pool and hottub are the only two amenities that we look forward to having. Overall it wasn't a terrible or poor experience, we just were caught off guard with the price and amenities.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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469 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
Hong Kong
Senior Contributor
49 reviews 49 reviews
39 hotel reviews
Reviews in 33 cities Reviews in 33 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 21, 2013

First off, the property had excellent staff. From check in to the doormen all we superb. Professional + helpful, they make a great impression. The hotel in general is well maintained, with larger rooms (as an older property would have). The property could use a slight freshening up (particularly the rooms) but overall, works well. Parking is available in the hotel, easy on/off for the highways and trips to suburbs. Close to the arena. A very good choice when in town.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pittsburgh, Pennsylvania
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 18, 2013

My husband and I went to cleveland with our friends for the weekend.. The ritz is a great place to stay because of the location....
pros: Great location..connected to the casino and small mall...connected to houlhans..movie theatre...mortons steakhouse..and hyde Park...you don't need to go outside..but there is alot of other restaurants around. food court..bagel deli..etc.,, Renaissance Hotel is also connected with a wonderful breakfast buffet.. nice lobby and bar..
Ritz had a hot cocoa strawberry drink in the lobby! It was so so good..and special hot tea in the morning..Treat yourself and stay at the Ritz $230 to $300 a night..

CONS: Muse restaurant is so over priced...The breakfast for 4 people was $75 and not so good.
We will be back next year!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Cleveland, Ohio
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 17, 2013

High-luxury room with opulent bedding and bathroom amenities (Bvlgari!). Loved the bedding, extremely comfortable bed. Get an executive suite if you can.

Bathroom was all marble. Turn down service completed the experience and got the room ready for a very restful night.

Casino is a short walk through Tower City, very convenient.

Room Tip: Try and get upgraded to the executive suite - Room 1117 is really nice!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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West Palm Beach, Florida
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 16, 2013

I stayed twice at the Ritz in Cleveland on the Club Level. Everything was perfect & I am especially fond of Alice who greated me both times I arrived & genuinely made each guest feel special during their stay. The service & accommodations were beyond perfect. The location is convenient to shops, restaurants & the Horseshoe Casino. Oh yes, my massage experience at the spa was most relaxing. I can't wait to return.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Cleveland, Ohio
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 16, 2013

Me and my wife had our wedding anniversary celebrated here. The whole process, from initial talk to the final bill was a pleasure. The hotel comped us with a night in their Presidential Suite. I did not know that place of such luxury even exists in Cleveland, OH. Top notch. The service was impeccable and courteous. The only negative thing I can say is that they don't have Chuppah available for Jewish wedding, but they offered to buy it for us, and we ended up renting one out.
Other than that, thumbs up. You will not be disappointed.

Room Tip: Get a lounge level, it is more pricey, but you get so much in return.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 13, 2013 via mobile

Amazing service on the lake convenient to casino, shopping and restaurants! Beautiful large room and bathroom with robes and high end toiletries. We stayed on the concierge level and it was a fantastic value! Free alcohol, non-alcoholic beverages and hot food. I stay in hotels weekly for business and can honestly say its the best concierge lounge EVER!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 West Third Street, Cleveland, OH 44113
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Cleveland
#2 Romantic Hotel in Cleveland
#5 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 205
Official Description (provided by the hotel):
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz-Carlton Cleveland
Ritz Cleveland
The Ritz-Carlton, Cleveland Ohio

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