Overnight stay during a business trip. Quick and efficient check in, Worked a little at the lobby/lounge while waiting for co-workers. They all somehow got upgraded to club level but not me :(. Lobby was quiet and comfortable, I could not find a plug for my laptop and the bartender searched everywhere even got on her hands & knees to find it and plug in my laptop.
Breakfast room service was prompt and good. I asked for a lot from them and they delivered in every aspect. I needed a FedEx label printed and an envelope, front desk printed the label for me and sent it up with an envelope. Next morning I realized i forgot my toothpaste, within minutes of me calling i had a toothbrush and toothpaste. Everyone used my name and had a smile.
My only complaint is that it took a long time to get the car from the valet. Other than that the hotel was great.