We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Easily BEST hotel in Cleveland” 5 of 5 stars
Review of The Ritz-Carlton, Cleveland

Save Saved
You added The Ritz-Carlton, Cleveland to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Ritz-Carlton, Cleveland
4.5 of 5 Hotel   |   1515 West Third Street, Cleveland, OH 44113   |  
Hotel website
  |  
Hotel packages
  |  
  |  
Hotel amenities
Special Offer
Be A Rock Star
Ranked #3 of 33 hotels in Cleveland
Seattle
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
“Easily BEST hotel in Cleveland”
5 of 5 stars Reviewed December 26, 2012

We loved our visit in June 2012. Staff was excellent. Room was excellent. Location was great. This clearly is a top notch Ritz Carlton, and should be proud of this property and staff. Room was quiet, and very comfortable, Room Service was excellent. Overall A+ One of the best hotels we stayed at in 2012. Would return, again, again, and again. There is nothing close to this hotel in the city. Well done!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

400 people have reviewed this hotel

Traveler rating
    237
    100
    38
    12
    13
See reviews for
57
153
20
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Toledo, Ohio
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 16, 2012

The hotel employees treat each one of thier guests like royalty and make you feel so welcome. The lounge offered free snacks and various beverages. The hotel was very clean. The restaurant, Muse, was excellent. The food was delicious. The hotel is close to the downtown activities. The massage services were great. Everyone was so helpful. You can get in room dining 24hours a day and the food was great! The employees on the 14th floor lounge were attentive and always making sure we had everything we needed while we waited for our room. Will stay again!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon, Ohio
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 11, 2012

Walk into the Horseshoe Casino in Cleveland go to the lower level, walk across the attached shopping area and go up two floors....and you will find the Ritz-Carlton behind closed doors. The room was nice, had a great view and the beds were wonderful! Stopped in the little bar downstairs after a evening of gambleing. Quiet and comfortable, not a hot spot, but, one could go alone and feel comfortable. Of course on can also drive to the Ritz and park, but the overnight parking is $28. Park at the Casino and it's free if one plays for 30 min.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, FL
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 9, 2012 via mobile

Thought we'd have a view of the lake. Understaffed bar. Waited and waited for service. Never got to order a second drink.
Only one robe in the room.
Moderately impressed for such an expensive hotel.
Not a Ritz quality stay.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broadview Heights, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 21, 2012

Very clean and spacious corner room on upper floor. Nice finish to room not a blah upper end hotel room. Nice fit and detail work unique entrance once inside room, long hallway with window then turn left to room, nice set up, get a corner room. Very comfortable bed.Great staff and doorman as always, the best, some have been there almost 20 years. Service is the word. Like the way it is connected to Public Square, relaxing.

Room Tip: If possible reserve a corner room, nice views of the river and flats.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Top Contributor
80 reviews 80 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed November 12, 2012

My wife and I visited the Ritz the weekend of November 9th-11th. We have stayed at Ritz Carlton Hotels previously and were never disappointed. This time however we were. The building itself is not quite what we expect of a Ritz; it is rather bland and it appears tired and dreary. I much prefer the Marriott Hotel nearby. The rooms were rather dull and mundane. The bed was comfortable. The staff was very friendly.

They have very poor bar facilities. There is small little bar on the 6th floor which seats about 5 people and one of the days that area was blocked off for a wedding. Thus, if you just wanted to have a cocktail and hang out a bit, you need to find one of the restaurants with a bar in Tower City.

The location is great but so is the Renaissance Hotel which is also close. We thought about dining in the hotel restaurant, the Muse,but the place was so deserted that we opted out. Overall, it was just a very "blah" experience.

We expect more from the Ritz and our hotel experience here, while nice, was similar to a Hilton Garden Head.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newton Falls, Ohio
Top Contributor
66 reviews 66 reviews
22 hotel reviews
Reviews in 40 cities Reviews in 40 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 10, 2012

it must be great to be rich. This hotel is old but very well kept. Marble walls in the bathroom,seperate tub and shower areas are something you wont find in the new motels. From the doorman to the maids and everyone in between were great, very professional but very friendly and helpful. location is in the center of everything in downtown Cleveland. If you have the chance to stay here "dont pass it up".

Room Tip: corner room was large with two windows to view the city and Lake Erie
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Ritz-Carlton, Cleveland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 West Third Street, Cleveland, OH 44113
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Cleveland
#3 Romantic Hotel in Cleveland
#4 Business Hotel in Cleveland
#4 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Official Description (provided by the hotel):
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Expedia, Travelocity, Priceline, Hotels.com, Tingo, Orbitz, BookingOdigeoWL, Venere and Otel so you can book your The Ritz-Carlton, Cleveland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz Cleveland
Ritz-Carlton Cleveland
The Ritz-Carlton, Cleveland Ohio

Owners: What's your side of the story?

If you own or manage The Ritz-Carlton, Cleveland, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.