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“Old Luxury” 4 of 5 stars
Review of Renaissance Cleveland Hotel

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Renaissance Cleveland Hotel
4.0 of 5 Hotel   |   24 Public Square, Cleveland, OH 44113   |  
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Ranked #23 of 35 Hotels in Cleveland
Cincinnati
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Old Luxury”
4 of 5 stars Reviewed August 9, 2014

The hotel is old luxury. The hotel is beautiful and the rooms are very nice. There is not much temperature control in each room, just a dial on the unit under each window. But I have never been uncomfortable in the winter or summer months. The beds are very comfortable and the bathrooms are nice size.

The concierge lounge is excellent. The employees working in the lounge are extremely nice and will engage you in conversation.

The parking is expensive at $27 a day, but you probably won't find it much cheaper elsewhere. The hotel is located close enough to nightlife, but not too close. Plenty of activities to do in Cleveland within walking distance of the hotel.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review, August 10, 2014
Hello and thank you for posting your four star review! It sounds as though you visit often, and for that, we thank you. It's great to see repeat guests such as yourself with such positive reviews of our grand historic hotel. Once again, we thank you for visiting and we look forward to seeing you on your next visit to Cleveland!
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678 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • English first
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English first
Louisville, Kentucky
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 7, 2014

Stayed here for a weekend with friends and an Indians game. Conveniently located in easy walking distance to the stadium and several surrounding restaraunts (try E. 4th St.). Area around stadium was awesome with great pregame specials ($2 beers!!!!). Hotel is old but beautifully kept. Lobby is gorgeous. My room was very spacious with a nice view of downtown. (Note, my friends' room was very small for 4 people. So room size evidently varies.) Connected to Tower City and Horseshoe Casino. Had a great time there as well. Parking is pretty steep at $27 a night and very, very crowded. Some surface lots nearby but not under cover. A few shady characters in area surrounding hotel but nice security presence made me always feel safe. Really enjoyed my stay at the Renaissance and the staff was very friendly and welcoming. Awesome hotel!

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review, August 10, 2014
Hello Joh and thank you not only for staying with us, but for taking your time to post as well. We love seeing the five star rating! Thank you! We appreciate all of your feedback and yes, you are correct, believe it or not, each of our 491 guest rooms are completely unique in size and layout! This is due to the historic nature of the hotel (nearly 100 years) and several renovations throughout the past century. Once again, thank you for posting, and we hope to see you again soon. GO TRIBE!
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Lockport, New York, United States
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 5, 2014

My fiance and I went to a Yankees/Indians game in Cleveland and were looking for somewhere close to the stadium to stay for the night. The Renaissance was in the perfect location and not outrageously expensive. The walk to Progressive Field was less than a mile away. We only stayed one night, but our floor was very quiet, the most quiet floor that I have ever stayed on. The staff were very courteous, the room was clean, and we had no problems with our stay. Would definitely stay there again when we come back to Cleveland.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review, August 7, 2014
Hello Jessica and thank you for taking the time to post. We're very happy to hear that your visit was a success and that you'll be returning. We hope you're rooting for our Indians, but even if you're not, we'll still welcome you back just the same. On behalf of our entire team, we thank you for visiting Cleveland, and for staying with us. Safe travels!
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Lakewood, Ohio
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 5, 2014

The Renaissance is located right on Public Square, making it ideal for travelers who want to see downtown Cleveland. Built in 1918, before the Terminal Tower next to it, it retains historic luxury, especially in the main lobby, with marble and brass and leather seating.
The room we had on the 6th floor was spacious for a hotel this old, and although we had no view to speak of, it was a complimentary room offered by the Horseshoe Casino, and so we had no reason to complain.
The bed was the highlight of the room. Soft without being squishy, and firm enough for good sleeping, with clean white high-thread-count sheets that smelled clean but not like bleach. Four pillows were supplied, 2 soft, two firmer and fuller. There was no bathrobe (as listed on the website as an amenity).
The coffee service was hard to find, being tucked in a shelf in the nightstand. The coffee was surprisingly good, not the over-burnt Starbucks-type, and they even supply little plastic containers of liquid creamer.
The pool, located in the atrium, is beautiful, but beware if you have mobility problems - there are lots of stairs to navigate to get to it. As a matter of fact, there a lots of stairs everywhere, gorgeous with shiny brass rails and decorations, making it difficult for anyone with mobility problems. TIP: If you need to get from the lower lobby to the main lobby, look for the business center on the lower lobby level- the elevator is near there. The signage to find that elevator is seriously lacking.
There is direct access from the hotel to Tower City and the Rapid Transit (light-rail system), and from Tower City you have direct access to Horseshoe Casino, and if you hate the weather or just like to walk, you can even go through either the casino or the lower level of Tower City to get all the way to the Arena & Gateway.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review, August 7, 2014
Hello NorthCoastTraveler and thank you for visiting and for taking the time to post such a thorough review of your stay. We definitely appreciate all of your comments and have shared everything directly with our general manager. Your comments regarding signage to our elevator area was particularly helpful. Once again, thank you. We hope to see you again on your next visit to Cleveland!
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Plainsboro, New Jersey
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 5, 2014

Stayed here on a quick weekend trip Summer 14' and it is actually a historic landmark/building so it is kind of old school. They have painted over some of the (likely) hotel room doors from when the building was made as I'm sure they have expanded and updated the rooms over the years so they become part of the walls of the room floors. The beds are very comfortable and the rooms were clean although small for a Marriott. It has everything you need though, nice pool, bar, ballrooms, etc etc.

Most importantly it is in the best location right downtown next to the Horsehoe Casino and a block from E. 4th street where the action was (bars, restaurants, comedy clubs). I'd recommend this hotel. I have nothing to compare it to down there but imagine its one of the better hotels and location is great.

  • Stayed August 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review, August 7, 2014
Greetings Dave and thank you very much for visiting. We appreciate the four stars and are thrilled to hear that you enjoyed our historic hotel and our fabulous location downtown. Please visit again soon and until then, travel safely.
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New York City, New York
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 4, 2014

The Renaissance has a wonderful pool. It is set in an atrium and looks like it is an outdoor pool but is surrounded by the hotel for about nine stories high. The water was warm, about 86 degrees. It is roughly shaped like a lightning bolt but you can do laps if the pool is empty was it was when I swam in it. Our room was lovely except that they did not have a lamp or anywhere to plug in a light fixture or a C-PAC machine on one side of the king-sized bed. I always find that frustrating as both my husband and I like to read before going to sleep at night. Fortunately only one of us needed a C-PAC. I would have given the hotel another star if it had that amenity.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review, August 7, 2014
Hello Joan and thank you not only for staying with us, but also for posting. Please know that each of our 491 guest rooms are completely unique in size and layout and we apologize for the lighting set-up in your particular guest room. We value this feedback and have provided it directly to our general manager for her review. Thank you once again, we do apologize, and we're happy to hear that you loved our unique pool!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed August 3, 2014

First, the positive. This hotel has a great location, and within an easy walking distance of Browns Stadium, Progressive Field, West 6th, Horseshoe Casino, and a bunch of other great restaurants and bars. The main lobby is beautiful and classically elegant. And depending on the person and time of day, the staff is friendly and welcoming.

Now the bad. I have never felt so nickel and dimed in my entire life! The price for a room is ridiculous (come on, this is CLEVELAND!) in the first place, but then you have to pay extra for every little thing on top of it. You would think that at a hotel of this caliber there would be at least ONE complimentary bottle of water in the room. Wrong! For a room with two double beds, you get one bottle of Evian water that carries a $3 price tag! There is no minibar, just a bottle on the desk with a $3 hang tag. How about, they get generic bottled water, label it with the Renaissance Hotel's name, and offer at minimum one comp bottle per bed? Not that hard. And parking is over $20 a day! If you order room service, a cheeseburger with fries runs $15, a CAN of pop is $4, they add a delivery charge and a 20% gratuity to every check and you're still expected to tip! Although my burger was tasty, it was over cooked and definitely not worth the astronomical price.

There are some updating that could be done in the rooms. The bathroom has a definite worn feel to it. The bedroom area was nice enough, but again, for the price, I'd expect more. One thing I did really love was the alarm clock/radio that had a i-Phone dock. It would be nice if the rooms also came with a mini-fridge. I was also disappointed with the quality of my maid service. There was a few strands of hair left on the sink top/vanity in the bathroom after the room was turned down. It didn't even appear as if the counter had been wiped down.

When I checked in, the front desk staff was friendly and efficient. I never had that experience again. Returning from a night out, after we lost our key, they were extremely unhelpful and basically treated us like a nuisance. Over 15 minutes later we finally were let back into our room, having been treated like dog poop on the bottom of someone's shoe.

Minor complaints included the parking garage and atmosphere surrounding the hotel. The parking garage was disgusting, horribly lit, extremely small and tight, and filthy. There were also numerous homeless and ne'er do well types loitering around the entrances to the hotel. Needless to say, we felt uncomfortable every time we entered or exited the hotel.

This hotel cannot continue to rest on its laurels of location, name, and having a beautiful lobby. Drop the price or have the services and amenities match the room rate.

  • Stayed August 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review, August 7, 2014
Hello Char and thank you for choosing to stay with us here in Cleveland. Our general manager would very much like the opportunity to speak with you about your stay. Please, at your convenience, email her directly at rencleveland@renaissancehotels.com. On behalf of our entire team, we are terribly sorry for any and all issues and we do hope to hear from you.
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Additional Information about Renaissance Cleveland Hotel

Address: 24 Public Square, Cleveland, OH 44113
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Cleveland
#17 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Cleveland Hotel 4*
Number of rooms: 491
Official Description (provided by the hotel):
This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, newly renovated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast, lunch and dinner. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel. ... more   less 
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Also Known As:
Cleveland Renaissance
Renaissance Cleveland Hotel Ohio

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