First, the positive. This hotel has a great location, and within an easy walking distance of Browns Stadium, Progressive Field, West 6th, Horseshoe Casino, and a bunch of other great restaurants and bars. The main lobby is beautiful and classically elegant. And depending on the person and time of day, the staff is friendly and welcoming.
Now the bad. I have never felt so nickel and dimed in my entire life! The price for a room is ridiculous (come on, this is CLEVELAND!) in the first place, but then you have to pay extra for every little thing on top of it. You would think that at a hotel of this caliber there would be at least ONE complimentary bottle of water in the room. Wrong! For a room with two double beds, you get one bottle of Evian water that carries a $3 price tag! There is no minibar, just a bottle on the desk with a $3 hang tag. How about, they get generic bottled water, label it with the Renaissance Hotel's name, and offer at minimum one comp bottle per bed? Not that hard. And parking is over $20 a day! If you order room service, a cheeseburger with fries runs $15, a CAN of pop is $4, they add a delivery charge and a 20% gratuity to every check and you're still expected to tip! Although my burger was tasty, it was over cooked and definitely not worth the astronomical price.
There are some updating that could be done in the rooms. The bathroom has a definite worn feel to it. The bedroom area was nice enough, but again, for the price, I'd expect more. One thing I did really love was the alarm clock/radio that had a i-Phone dock. It would be nice if the rooms also came with a mini-fridge. I was also disappointed with the quality of my maid service. There was a few strands of hair left on the sink top/vanity in the bathroom after the room was turned down. It didn't even appear as if the counter had been wiped down.
When I checked in, the front desk staff was friendly and efficient. I never had that experience again. Returning from a night out, after we lost our key, they were extremely unhelpful and basically treated us like a nuisance. Over 15 minutes later we finally were let back into our room, having been treated like dog poop on the bottom of someone's shoe.
Minor complaints included the parking garage and atmosphere surrounding the hotel. The parking garage was disgusting, horribly lit, extremely small and tight, and filthy. There were also numerous homeless and ne'er do well types loitering around the entrances to the hotel. Needless to say, we felt uncomfortable every time we entered or exited the hotel.
This hotel cannot continue to rest on its laurels of location, name, and having a beautiful lobby. Drop the price or have the services and amenities match the room rate.
- Official Description (provided by the hotel):
- This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, newly renovated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast, lunch and dinner. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel. ... more less
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- Also Known As:
- Cleveland Renaissance
- Renaissance Cleveland Hotel Ohio