The Renaissance is a classic old hotel with a lovely lobby, great showers, and friendly staff. Those are about the only good things I can say for it. My experience there left much to be desired. The room I was in was on the 9th floor and faced the Atrium. The room had two ancient below-the-window air conditioners that had two settings: "Freeze" and "Off." I'm sure the "Warmer/Cooler" dials weren't connected to anything. A strange sign on each of the units explained that these were air conditioners, not heaters, and due to the historic nature of the hotel room, there WAS no heater. To heat the room, the sign explained, simply open the window and let the Atrium heat warm it. (Think about that: a room with a historic nature that had no heat, yet had an air conditioner.) When I attempted to do as the sign said and returned to my room several hours later, all I had was a cold, HUMID room that smelled like chlorine. As a result I kept the air off and the windows shut for the entire 9 days I stayed there. It was stuffy to say the least. The crowning event came on Saturday night. I had to wake at 5:45 a.m. on Sunday to catch a plane, so went to bed at 11. At 11:30 a party broke out in the room adjacent to mine. (The two rooms shared a paper-thin set of doors, used to create one large suite.) At 1:00 a.m. I still hadn't slept a wink, so called the front desk. The phone rang over 30 times with no answer. So I dressed and went down to complain in person. I was told that Security COULD be called, but the smarter choice would be to change rooms. Too tired to argue, I found myself in the elevator at 1:20 a.m. with my suitcases and all my belongings, changing rooms a little over 4 hours before I'd have to get up. Because the hotel was filled with partying groups who had nothing better to do, the fire alarm went off at 2:00 a.m., 2:15 a.m., and 2:30 a.m. At 6:30 the next morning, I found no one at the front desk; I had to get a janitor to find someone for me so I could check out. The Renaissance may be a classic old hotel, but it's not a classic hotel, which usually makes sure guests are comfortable. Apparently the partying individuals were more important to the staff than guests who stay for an extended period of time. If I ever return to Cleveland, the Renaissance is one hotel I'll avoid.
- Official Description (provided by the hotel):
- This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, newly renovated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast, lunch and dinner. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel. ... more less
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- Also Known As:
- Cleveland Renaissance
- Renaissance Cleveland Hotel Ohio