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“Nothing special” 3 of 5 stars
Review of Renaissance Cleveland Hotel

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Renaissance Cleveland Hotel
4.0 of 5 Hotel   |   24 Public Square, Cleveland, OH 44113   |  
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Ranked #23 of 35 Hotels in Cleveland
Tampa, Florida
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nothing special”
3 of 5 stars Reviewed July 4, 2014

The intercontinental in Cleveland was a bit of a let down for me.

The area: This hotel is located right in the heart of downtown Cleveland, 1 mile away from the Rock and Roll Hall of Fame & Museum, and approx. 1/2 mile from Progressive Field. The hotel's building is also connected to a casino which has a major bus stop outside. With that said, there is an influx of people standing around the entrance of the hotel, and there are definitely some interesting characters.
The Lobby:
When you first walk in from ground level, you have to walk up a flight of stairs to make it to the front desk. If you don't need to see the front desk, you have go around the stairs and through a hall to get to the elevators (which are poorly marked). As a first time guest, it is very confusing. On the same note, the room # signs outside the elevator are placed in a very inconspicuous spot outside the elevator.
The Room: When you first walk into the room, you can tell that the building is very old and has been redone a few times. The bathroom is nice, but the dresser and TV are placed adjacent to the bed, which requires you to turn the TV a full 90 degrees to be able to see it. The bed was very comfortable and had incredible pillows (a must for a good night of rest). If there was one suggestion that I could change about to room it would be to include more home-like amenities such as a microwave and possibly a mini bar with refreshments so you don't have to try and tackle the downtown Cleveland area at night if you're craving some Oreos & Milk (not from experience or anything). On a more positive note, since the building is older, the walls are much more insulated than newer hotels, so the halls and rooms are very quiet making it easier to sleep.

Room Tip: 10th floor (nice and quiet)
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review, July 8, 2014
Hello Michael and thank you very much for taking the time to post. We're very sorry to hear that your trip was not a greater success. Regarding your guest room, please note that due to the historic nature of our property - no two rooms are alike in either size or layout. We apologize that you were not happy with your particular layout. As for your comments regarding available snacks, etc. - please know that we have passed these comments on to our general manager for her review. We appreciate the suggestion. Once again we thank you and hope to seeing you again soon.
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768 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
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  • French first
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English first
drgoldin90
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed July 2, 2014

we were in Cleveland this weekend for a wedding and booked a room at the Renaisasance Hotel. It was well situated for both sightseeing and the wedding venue. A short walk away was a free bus to the science museum and the Rock and Roll Hall of Fame. The hotel has a rustic "older" feel to it. The room was very large and it was extremely quiet both in the room and in the hallways, even early in the morning. The breakfast buffet at the Sans Souci restaurant was a good value and very tasty. We were able to get back to the airport very inexpensively via train.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review, July 4, 2014
Hello and thank you so very much for the wonderful five star review! We appreciate you staying and are thrilled to hear that your stay was so enjoyable. Thank you again and we hope to see you again soon.
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Liberty Township, Ohio
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 1, 2014

We are currently in Cleveland for the next 2 days...for business & a funeral. We checked in...we were told the hotel was at 22% occupied. I wonder then WHY did we get a small room with a view of a lower roof? Wouldnt it be a great time to WOW a customer? Give them a room with a view of anything...except a roof? Especially when we asked about the fireworks tomorrow night as we checked in? We were told there were NO king beds in the rooms with a view. Perhaps.
HINT HINT..management...maybe you want to school the front desk on better room selection/assignment...especially when due to occupantcy...you have the ability to do so.
We moved to the lobby bar...met Maurice. Drinks came with ease..later appeared chips w/blue cheese. We planned to leave the hotel for dinner...but Maurice made it easy to stay. Offered bar menu and then Dinner menu. Excellent meal...ribeye and salmon was served. Excellent service.
Thanks Maurice...maybe management will have you show the front desk how to make the customer WANT to stay...not just be another hotel we had to stay at for a meeting and a funeral.

Stayed July 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review, July 4, 2014
Hello and thank you very much for choosing to stay with us. First and foremost, we're very sorry for the partial nature of your visit. Here at Renaissance Cleveland Hotel, our guest rooms are assigned taking into consideration a number of factors. We're terribly sorry that you were disappointed with your accommodations. Actually each of our 491 guest rooms are completely unique in layout and square footage. We hope in the future, should you be unhappy with your particular guest room, that you let our front desk team know at that time so that we can attempt to offer different accommodations. We're thrilled to hear that you enjoyed your time with Maurice; he's most definitely a staple at our Lobby Court and we love that he was able to turn your day around. Hopefully the remainder of your visit with us went well. Thank you again for visiting and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wadsworth, Ohio
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 29, 2014

We had a wonderful weekend at the Renaissance. The staff was excellent! The hotel has real class old charm you don't find in newer hotels. The room was fantastic thanks to Sylvia Croom
and her staff. The complimentary amenities were way beyond our expectations. I would recommend this hotel to anyone staying in Cleveland. My wife and I will never forget our stay at this great location!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review, July 1, 2014
Dwagner, wow! Thank you so very much for the glowing five star review. We are always thrilled when guests such as yourself choose us for such a special occasion like an anniversary. We feel privileged that you were here to celebrate with us and hope to see you again very soon. Safe travels. And on behalf of our entire team here in Cleveland, we wish you many more wonderful years together!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PA
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed June 28, 2014

The architecture and chandeliers are magnificent. The room I stayed smelled bad, to the point I woke up to the smell of feces at one point. Then I realized that somehow the bathroom activities somewhere else were in communication. I did not need an alarm that day. The room was also sticky, poorly cleaned and had a smell independent of the Toilet one. The food was superb. Staff very nice. Refuse room 1130, disgusting.

Room Tip: Don't stay on 1130
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  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review, July 1, 2014
Wingeddiamond, thank you so very much taking the time to write. We are very concerned about your experience and should you have the time, our general manager would like the opportunity to speak with you directly. If possible, please email rencleveland@renaissancehotels.com with your contact information so that she may write back. On behalf of everyone here, we truly, are sorry for your entire experience. That is most definitely not the type of visit we wish for our guests. We look forward to hearing from you and thank you again for visiting.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Half Moon Bay, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 25, 2014 via mobile

Beautiful, elegant hotel, large charming rooms with city view. It reminded us of Europe. it was fun & easy to take the train from the airport which stops almost at the hotel's doorstep in the adjoining mall. The breakfast staff at the hotel dining room were very friendly and accommodating. Great location. We loved our stay in Cleveland.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review, July 1, 2014
Greetings drmhmb and thank you for choosing to stay with us on your recent visit to Cleveland. We're happy to hear that you had a wonderful time, taking great advantage of our premier location here on Public Square. We very much appreciate your five stars and hope that you'll visit again soon.
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Detroit, Michigan
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed June 24, 2014

this hotel was perfect for our one night trip to Cleveland. the location was ideal. it was near multiple different restaurants and the casino. we were in Cleveland over night for a baseball game and the location near the stadiums couldn't have been any better! the staff was helpful and the rooms were large and clean. made us want to spend another day in Cleveland!

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review, June 25, 2014
Hello MKM. The fact that you didn't want to leave means that we succeeded with our mission during your stay! Thank you so much for visiting. We're thrilled to hear that everything was to your liking. Hopefully we'll have the pleasure of hosting you again in the future. Until then, safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Cleveland Hotel

Address: 24 Public Square, Cleveland, OH 44113
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Cleveland
#17 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Cleveland Hotel 4*
Number of rooms: 491
Official Description (provided by the hotel):
This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, newly renovated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast, lunch and dinner. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel. ... more   less 
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Also Known As:
Cleveland Renaissance
Renaissance Cleveland Hotel Ohio

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