I stayed here thru a promotional comp from horseshoe casino. The hotel was nice. The workers were terrific except for the front desk. First of all I called to verify my early check in and my king bed reservation. The girl said we have you in a 2 bed room and no note about early check in. So i called the vip at the horseshoe and they were able to straighten out the king bed but not the early check in. I called from the road the day of arrival and the girl said call back after 11am about early check in. So i did they put me on hold and hung up on me after 15 mins. When i arrived at 12:30 they said they would call my cell when my room was ready. At 3:30 I still hadn't heard from them so I went to the front desk and my room was ready. They promised to deliver a paper to my door at my request in the morning. No paper arrived. I got a paper that they hide in the back at the front desk and they apologized about not delivering the paper and they promised again to deliver one in the morning. They didn't deliver that one either. It seemed that I was imposing on their day when I asked for anything even for a wake up call.
I can't imagine people paying for that kind of treatment. It said the room was 399 a night on the door. I won't be staying there again even for free. If I were the horseshoe i would drop this hotel off their list. It makes them look bad.
I got the impression the people at the front desk don't like the casino traffic in THEIR hotel. Well i got news for the front desk, do your job or quit. You are not the owners only clerks that work there.
- Official Description (provided by the hotel):
- This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, newly renovated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast, lunch and dinner. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel. ... more less
- Reservation Options:
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- Also Known As:
- Cleveland Renaissance
- Renaissance Cleveland Hotel Ohio