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“Many Positives and a Few Negatives” 4 of 5 stars
Review of Renaissance Cleveland Hotel

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Renaissance Cleveland Hotel
4.0 of 5 Hotel   |   24 Public Square, Cleveland, OH 44113   |  
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Ranked #17 of 33 hotels in Cleveland
Midland, Michigan
Top Contributor
93 reviews 93 reviews
70 hotel reviews
Reviews in 57 cities Reviews in 57 cities
62 helpful votes 62 helpful votes
“Many Positives and a Few Negatives”
4 of 5 stars Reviewed February 18, 2014

I had the opportunity to stay at the Renaissance Cleveland Hotel last week. My GPS guided me to the front door, which is a plus considering the hotel is downtown. As others have mentioned parking is a pain, but once you are inside everything else is worth while. I had the valet guy park my car, which was $30.00, but since it was snowing, cold with wind blowing the price was reasonable. The front desk staff was very friendly and provided me with information on where to eat. The front door has stairs which could make it difficult for people with luggage.

I am a Platinum Premier Member with Marriott and was upgraded to a suite on the 10th floor. The club lounge was on the 12th floor. The suite was various nice and spacious with a Jacuzzi, and double shower. My profile which calls for extra towels and feather pillows was not followed, but it was late and I was tired so I decided my bother housekeeping. I noticed the room appeared in need of renovation. The carpet was pretty worn and stained, the doors on the cabinets had been pulled loose and was in need of painting.

I was very impressed with the club lounge; it was very large with separate rooms for guest to enjoy a drink and conversation. I arrived too late for the appetizers, but the leftovers looked delicious. I did enjoy some excellent dessert and the gentleman managing the club for the evening was very nice. I understand the evening and breakfast has both hot and clod items available.

When leaving in the morning I called down for my car and it still took the valet people about 20 minutes to bring my car around. The confessed that because of limited space even when someone calls down to have their car brought around, they do not get the cars until someone shows up with a ticket. While this hotel needs some improvement, I think it is worthy of the Marriott Flag.

Room Tip: Ask for a high floor
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, February 20, 2014
Hello FJ and thank you for the thorough review! We appreciate all feedback from our guests as this allows us to continually improve! Regarding our entrance off of Superior, please note that guest elevators are located directly behind the grand staircase. We also wanted to sincerely apologize for overlooking your request for towels and pillows and wish you would have indeed brought this oversight to our attention so that we could make the situation right for you. Thank you again for staying and we hope to see you again soon.
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617 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Chesapeake, Ohio, United States
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 16, 2014

The hotel is very nice. Great location. Room was very spacious. Bed was comfortable. Beautiful lobby with live music playing while we were there. Very helpful staff. We will definitely stay again when we are in the area. The only negative thing about our room was that we could hear a lot of traffic noise from our room.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, February 20, 2014
Hello Melody and thank you for the wonderful five star review! We appreciate you staying with us and look forward to your next visit to beautiful downtown Cleveland. Thanks again.
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Akron, Ohio
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 16, 2014

Love staying here. Can walk right into the casino. Rooms are clean and updated. Parking is awful. Even if you are attempting to valet...they run out of room and you have to find somewhere else to park. We stay here a lot and about half the time we are struggling to find somewhere to park.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, February 20, 2014
Hello and thank you very much for being a loyal guest. We appreciate your return visits. We wanted to let you know that self parking is available inside with hotel with access from Superior, near the valet area. We hope this information is helpful and look forward to your next visit. Safe travels!
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Guelph, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 31, 2014 via mobile

We visit Cleveland often and we've stayed at many different hotels. I've stopped going anywhere else...the Renaissance is clearly the best choice. Great old hotel, great staff, remodelled rooms....nothing but a great experience here every time.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, February 8, 2014
Hello Dave and thank you so much for writing. We're excited to hear that we've stolen your heart as your hotel of choice here in Cleveland. Thank you for staying, for the wonderful compliments, and for being such a loyal guest. We very much look forward to seeing you again soon. Safe travels.
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1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 29, 2014 via mobile

Our stay at Renaissance was wonderful! The deluxe suite was more than we could have imagined and the views of Public Square were great also. We spent two nights here because our don was getting married at the hotel. The service was great, the food was fabulous and the hotel was decorated beautifully for the holidays! I would highly recommend this hotel to anyone.

  • Stayed December 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, February 8, 2014
Bayshore, thank you! We greatly appreciate you staying with us in December and are thrilled to hear about your wonderful experience. We hope the wedding was beautiful and that you will return and stay with us again in the future. Congratulations to the newlyweds!
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Monsey, NY
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 19, 2014

Hotel was clean and staff were friendly. We traveled from New Jersey with 10 people in a 15 seater van packed with luggages. We didn't have to lift a finger to get any of our "Heavy" luggages out....and service with a smile. Right at the start I was impressed. Within walking distance of several culturally diverse restaurant. If you feel like a stroll, you can even walk to the Rock and Roll of fame. What's even better, it's connected to the Horseshoe Casino.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, January 21, 2014
Hello BelleV and thank you so much for visiting Cleveland and for choosing our historic downtown hotel! We appreciate the kind words regarding your stay and we hope to see you again on your next visit in from the Garden State! Travel safely.
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Oregon, Ohio
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 16, 2014

Stayed at this Cleveland property for a wedding in Oct. Customer service from the check in to the check out was lacking. Even the bar staff was lacking in the customer service dept and they work on tips.We have stayed at this property before and it was better on the first visit. It is a beautiful property but is starting to look a little tired and need of updating. Would probably try another downtown Cleveland hotel in the future. Valets were very nice and friendly and went out of the way to be helpful

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, January 21, 2014
Pounchkee, thank you for staying and for taking the time to write your detailed review. We appreciate all of your feedback and have passed this information on to our general manager. We're sincerely sorry for any possible service issues you encountered while visiting and hopefully, should you visit again (which we hope that you will), we'll provide a stellar experience start to finish. Thanks again and we will hope to see you again.
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Additional Information about Renaissance Cleveland Hotel

Address: 24 Public Square, Cleveland, OH 44113
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Cleveland
#13 Romantic Hotel in Cleveland
#16 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Renaissance Cleveland Hotel 4*
Official Description (provided by the hotel):
This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, newly renovated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast, lunch and dinner. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel. ... more   less 
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Also Known As:
Cleveland Renaissance
Renaissance Cleveland Hotel Ohio

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