... then you will really like this place. This hotel appears to have been condo units that were sold and turned into a hotel. The walls in the hallways are a drab brownish-yellow. It is a hard color to really describe, but as I look down the hallways, it is a very depressing feel to it. The hallways consist of doors that are no longer in use. I am not sure what their original intent was, but they were sealed and painted over. The hotel has tried to compensate for the dreary hallways by adding contemporary bold color carpeting which feels very out of place.
The parking garage is a little bit of a trek from the hotel. While it is attached to the hotel, it is quite a walk. After you park your car in a very narrow garage, you follow the signs to the hotel. You will need to go down one flight either on the old rickety elevator or a staircase that is also narrow. Continue to follow the signs to the hotel and you'll find yourself walking up one flight of stairs or using the escalator. Why they could not have attached the two on the same level is beyond me.
The lobby has a grand feel to it with Oriental rugs, marble fountains, Crystal chandeliers.
Once inside the hotel, you'll make several turns until you finally get to the registration desk. The staff is super friendly and very accommodating to ones' needs. We had a king room reserved, but got something else in its' place. When I brought it to the hotel staffs' attention, they quickly changed me out to another room.
The building is a square format with only one bank of 4 very small elevators. There is a pool in the center of the building. As a result of this layout, this building is square. The interior rooms are odd numbered and face the pool area. This alone added to the drabness of the room and restricted light into the room. The exterior of the building were the even numbered rooms and depending on what side you were, you were able to see a narrow street view. There really is not a lake view of any kind.
The a/c in the units are very primitive. There is no central a/c or heat, just two really old units under each of the two windows. The a/c units must date back from when the building was originally built in the 1920's. They did have electricity back then, didn't they? LoL... just kidding... but they were really that old. With these units that old, the room had a musty odor to it all the time which we did not like and as a result shortened our stay there.
Despite the constraints of the old building and the inadequate ventilation systems, Marriott has done a top-notch job refurbishing the rooms with nice quality wallpapers, carpets and accessories. The bedding was a pillow top mattress but extremely hard. The bed linens and towels were exceptional quality for a hotel with a luxury feel. There were plenty of towels in the room. The bathroom are mostly updated, but the toilet does not have a tank to it. Our toilet was in a corner and situated in an angle. The shower was mostly clean, but just like any other hotel, there was a minor amount of mold in the grout.
The room and the hotel as a whole was kept very clean and well maintained. It should be noted this building is very old and the owners have done a very good job rehabbing it as best as they could. While there are still improvements that could be made, it was a good value for the money… after all you cannot beat FREE… our room were given to us free, thanks to the Horseshoe Casino. If you get a comped room, it does include free in and out parking, but like I mentioned, the parking garage is extremely narrow. Once parked, I would advise that you stay parked until the end of your stay.
Ask for an even numbered room to maximize the exterior light coming into the room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Mr. Adam A,
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Due to the historic nature of this hotel you are correct about the doors in the hallway. We were originally a 1000 room hotel and when this hotel was completely changed in 1951 they completely re-configured the hotel down to a 490 room hotel. During this change they left the doors to keep the historic feel. I do apologize that you did not like the colors of the hallways as they were completely redone with the guest rooms in 2012. I agree that it is a unique color.
Overall much of our uniqueness is due to the historic nature of our hotel and yes the parking garage was added later and designed to maximize the ballroom space. I appreciate your comments about the staff and we will absolutely continue to work on the overall guest experience. I do hope that you won during your visit to the casino. Thank you so much for your comments.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.