When we arrived, I didn't think we were going to have a great stay, Election day and we arrived around dinner time and our first impression was the Doorman/Bellman standing / leaning with his foot on the wall smoking a cigarette (He thought he was James Dean playing a bellman I guess), didn't welcome us, didn't do anything till we had our own bags out of the car then wanted to help us get our bags to the lobby, no thanks, you can finish your break, we got it...
Room was perfect, felt like a mini suite, after a long day of travel that was just the ticket, we ordered up some room service, the woman that delivered our order in what seemed like a record time was awesome, she explained everything that was on the plates, asked if we had any food allergies, actually engaged in some conversation (Wow isn't that one of their brand motos or standard) and asked if she could offer any assistance with anything.
After 2 long days of meetings and not wanting to travel to my next city I went down stairs to print out my boarding pass, I went to the Navigator (Their version of the concierge) to ask for assistance and it seemed like I interrupted the woman as she was facebooking on her phone, yes I could see it plain as day, I have 2 kids that are on it constantly... she told me "I doesn't do boarding passes", "down the hall to your left" she told me... WTF... One of the front desk girls called me over and she said "I will be happy to help you", I asked her about the other girl and she apologized, but at this point it was getting late and we just needed the passes for an early flight.
although I gave this Hotel an above avg rating, it was only because of the location, the Room Service woman and the room type we got.
Amazing location I should have said, in a old historic building, shopping, train, eating and movies all in one location without putting on a jacket.
I travel about 200+ nights a year so I think Im qualified to know good service and accommodations when I find them... A+ for the Hotel and area, I cant rate the staff, everyone has a bad day sometimes
- Official Description (provided by the hotel):
- This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, newly renovated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast, lunch and dinner. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel. ... more less
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- Also Known As:
- Cleveland Renaissance
- Renaissance Cleveland Hotel Ohio