First the good -- lovely hotel attached to the Tower City complex. Hotel also comped parking and internet fee because it was a reward stay, which really did make it feel like a reward. (Although I think that it's outrageous to charge $13.95 for wi-fi in room.) Staff was friendly and accommodating at all times. Room was well-furnished, but small.
Not so good was the noise level. Sounds seem to echo through the halls and even on the 11th floor street noise was a problem. Calls to the front desk (including one after 11 pm about the noise from a party on our floor) took at least 20 rings to answer. Not acceptable.
If you are picky about temperature, the antiquated system here will not please you. Because the heating system is either heat or ac, if you want to cool down a stuffy room during the winter, as we did, the only option is to open the window, thereby letting in more street noise. Controls on the heating unit were rudimentary and difficult to read because they are so old. Pool is shallow and oddly-shaped, no laps here. Felt like we were splashing in a fountain.

Parking garage is adjacent to the hotel, but a bit of a walk from the front desk, accessible via an escalator. If you have lots of stuff, the valet and bell hop may be your best bet. Garage spaces are cramped and it can be tough to maneuver inside. Large vehicles may wish to reconsider.

The staff went above and beyond the call. We were upgraded in room size without even asking for it and that made a huge difference on the trip since we had four people traveling in our group. Our room was on the opposite side of the atrium from the elevator but it took about 3 minutes to walk the distance so it was not a problem. The hotel could use upgraded carpeting but, other than that, it has a nice lobby and bar and the room had the standard amenities. The hotel is conveniently located and the staff is helpful with directions and recommendations. The temperature was little difficult to regulate but, again, this wasn't a significant issue.

We live in Cleveland but stayed at this hotel recently for our anniversary. The lobby and common areas are just beautiful - very historic and gorgeous! We were upgraded to a "club level" room, which didn't seem to be much different than other floors of the hotel? Nice marble bathroom, very comfortable bed with nice bedding. We had a great view of Public Square and all of downtown. Walking distance to restaurants, bars, clubs and stores. Ordered room service for breakfast, and it was delivered quickly and was worth the money. We ate at Sans Souci, which is a beautiful restaurant with very good food. The service wasn't great, but we enjoyed ourselves. We got a great rate online and really had a nice evening!

Whats nice about the hotel is that it is directly connected to the new Horseshoe casino, so you can go without getting a jacket on or such. Four of us stayed the night in two rooms, we were given the 10th floor, a room at the absolutely farthest from the elevator. If you have trouble walking, request near the elevator as the rooms are designed in a large square design so farthest can be a very long walk. Our room was smallish but cozy. The bathroom to me, I think needs remodeling. The toilet was angled toward the tub. Kind of wierd, but this is an old hotel. TV was flat panel, our bed super comfy. Our room overlooked the tops of flat roofs with air conditioners. So no view. Overall, I feel that the hotel is overpriced, so if you can book the Marriott at Key center, (pretty much the same price) as long as you don't mind cabbing to the casino, that is if you are going there, the Marriott is a far nicer hotel and perhaps the nicest in Cleveland. Rooms more modern, far nicer lobby, etc.