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“Great Downtown Hotel” 4 of 5 stars
Review of Renaissance Cleveland Hotel

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Renaissance Cleveland Hotel
4.0 of 5 Hotel   |   24 Public Square, Cleveland, OH 44113   |  
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Ranked #17 of 33 hotels in Cleveland
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
70 helpful votes 70 helpful votes
“Great Downtown Hotel”
4 of 5 stars Reviewed October 28, 2012

My husband and I stayed for one night to celebrate our Anniversary. Hotel is in an excellent downtown location. Connected to Tower City and Horseshoe Casino. Several restaurants also accessible without ever going outside. Perfect on rainy cold weekend. Check in was efficient. Beautiful historical lobby. Front desk staff knowledgable and helpful. We had a jacuzzi suite that was amazing. It was the size of many apartments. Dining area, living area, one and a half baths, separate bedroom. Main bathroom was very spacious. Jacuzzi as well as marble double shower. Nice furnishings in room. Very clean. Hotel is unique in that it is nearly 100 years old and all rooms are not the same standard hotel room layout. Turn down service with complimentary chocolates was a nice touch. Wake up calls made by an actual person rather than automated. Only complaints would be that 1) there could be brighter lighting in room 2) noise from street below was quite loud throughout the night. In order to combat that I attempted to run the heating / air conditioning unit. It worked to block out the noise but it would only run heat, which even at the lowest level made the room very warm. So warm in fact I could not sleep. I think on my next visit I would choose an interior courtyard room. I prefer a good nights sleep to a nice view. Overall I would recommend this hotel and my husband considers me to be quite the picky traveler so a positive review from myself means a lot.

Stayed October 2012, traveled as a couple
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622 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Columbiaville, Michigan, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 28, 2012

Stayed one night on the way to visit family in PA. First impression was that the Renaissance Cleveland was an elegant grand older hotel right downtown. Nicely located next to the mall and the new Horseshoe Casino. Parking was a pricey $24 per night in a very tight and awkward parking deck attached to the hotel. It was a long walk from the parking deck elevator to the front door, especially traveling with my senior Mother, whom has issues with walking distances. I guess I could have valeted the car, but then it would have cost us $30 to park our car for just the night! Doorman and front desk employees were friendly enough. Booked a room for $70 via the Horseshoe Casino website. The hotel has a business center...but you have to use your credit card to access their computers. Our room was on the 5th floor...2 okay double beds, room was very small, no fridge or microwave, only one chair, no control over room temp...way too hot and our view was of a pebble roof, scattered with beer cans and other garbage! Also, in their brochure that was in the room it stated that "Club Lounge featuring upgraded amenities and complimentary continental breakfast". A quick call to the front desk to acquire about breakfast, I was told that the complimentary breakfast was for only those staying on the club level. Seems to me that the brochure is a bit misleading. I know that the hotel was not very full on the Sunday night we stayed...maybe we got a less desirable room because we booked the room a cheaper casino rate! Finally, after checking out around 9:30 a.m., I wanted to take a few pictures in the lobby of the historic grand decor. The architecture within the lobbies were quite a site! They just don't build hotels like this no more! After snapping one picture I was stopped by hotel security and was told I could not take pictures within the hotel unless I had someone in the picture. I did not know this policy for it was not posted anywhere and I felt like I was scolded like a little child. The funny thing is that I get up early and when I went down to the lobby area at 6 a.m. there was no security to be found then....I guess I should have taken my camera then to get some shots of the fountains and chandeliers when no was around except one lady at the front desk. When questioned why pictures could not be taken of the hotel decor, the head of loss prevention informed my Mother that it was for Homeland Security reasons. Really!?!?!?! So taking a picture of the fountain, chandeliers, drapery, grand staircase and ceiling simply because of an appreciation of classic decor is a no no!
We thought about giving this hotel another try on our trip back through Cleveland, mostly because its location and access to the casino. I checked the rates and the prices went up to $249 for a Thursday evening. Chose not to stay at Renaissance Cleveland on our way home due to my feelings after our stay on Sunday night and the outrageous price jump!

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Florida
Top Contributor
167 reviews 167 reviews
58 hotel reviews
Reviews in 74 cities Reviews in 74 cities
205 helpful votes 205 helpful votes
5 of 5 stars Reviewed October 23, 2012 via mobile

Location
It's in a central square of downtown that is within walking distance for almost anything you would want to do. The great restaurants are maybe 6-10 blocks which is a nice stroll if the weather is right.

Entrance
Bellmen and doormen are on the spot and friendly. If you want to carry your own bags they happily give you directions to the lift (lobby is one floor up). They also give directions and getting a cab is a breeze. Some of the best doormen I've seen in any hotel.

Check In
It's quick and painless. They have several people and can handle a crowd.

Room
Be sure to plan in advance for the view. The internal or courtyard view is bland but it is quiet. The street views - especially the square - are fantastic but expect city sounds. Rooms are clean and tidy. They have Aveda toiletries. Shower was strong but not the best ever. TV was flat screen and had regular cable channels. Rooms were large. They were updated but classic looking. Maid service was excellent.

Food
Food was good. Service was oustanding. Warning -- they only serve Pepsi. But I asked for a Coke and the waitress miraculously found one. Of course, then everyone wanted one. They really should upgrade to Coke products.

Lobby
Huge open lobby with meeting spaces and bar. It's like returning to the golden era.



Would definitely recommend.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pittsburgh, Pennsylvania
1 review
2 of 5 stars Reviewed October 22, 2012

I stayed at this hotel for a wedding this past weekend. After being told by several people how nice and fancy this hotel was, I was pretty disappointed....

For how expensive the garage is, and considering there are only 3 levels, I don't think it's fair for them to block half of it off to paint the cement over a weekend. Why not during the week? (Side note to drivers: no one in the garage parks squarely in their space, so prepared to be frustrated).

Next - the room was tiny. No overhead lights made it really hard to get ready for the wedding in the evening, too. Also, no fan in the bathroom, so ladies - embrace the frizz after your shower.

My biggest complaint: absolutely, hands-down, the noisiest hotel stay ever. The people in the room connected to ours were not shy about making any kind of noises, and woke us up several times during the night. We could hear EVERYTHING - we even heard them sneeze. Also, hotel staff had to come up and clear people out of the hallway at 2am because they were so loud.

The elevators are slow, the doors/walls are apparently paper-thin, the heat was set to an irrationally high level, considering it was in the 60s during the day, and I would never pay the normal rate to stay somewhere like this again.

Room Tip: Ask for a room that is not connected to another room, and is not near the elevator. Or, don't s...
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  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, D.C.
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 20, 2012

Hadn't been back to this hotel since its glory days 50 years ago. Wow. Even better today. Elegant. Stylish. Luxurious. Impeccable service. Marvelous dining room, modestly priced. Gorgeous indoor swimming pool and decently equipped exercise room (although we didn't use them). Perfect location for just about everything. Located next to large, indoor mall and gambling casino (didn't use that, either). Best thing: Inexpensive subway in the hotel complex to many parts of town and airport (cost me and wife $1 each as seniors from airport terminal to hotel lobby!)(also $1 each to far Eastern suburb to meet friends). We have stayed at other hotels in the area but this is the right choice for those who love great hotels.

Room Tip: Ask for a room facing the Public Square.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chambersburg, Pennsylvania
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 17, 2012

No in-room fridge or microwave so we brought our own rather than pay the ridiculous nightly fee. Same thing with internet. I brought my own hotspot. If it weren't for the fact that I was at a conference, I wouldn't have stayed here. The a/c/heating unit was impossible to adjust as it looked like it was from the 50's. We regulated the temp by closing and opening the windows. The pool was a joke for such a high end hotel. The only good thing was the service and the location.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Miami Beach, Fl
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed October 16, 2012

The first day of my stay I returned to my room at 2:30 PM and it had not yet been serviced. I called housekeeping & asked to have it cleaned & requested early service for the rest of my 5 day stay. They said it would be done but it wasn't. Every day I returned to my room & had to call again to have it cleaned. I have never had the request for early service ignored at any other Marriott property, including other Renaissance hotels.
I was attending a conference, at the hotel, of over 1800 people. There are 2 places to have lunch in the hotel, the cafe & the bar. There was a long line at the cafe so we tried the bar. There was only one server at the bar and a lot of people waiting to order. This was certainly poor planning by the hotel management. The bar should have been fully staffed to accommodate the crowd. I'm sure this wasn't the first large conference held there & he or she should have been prepared.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Cleveland Hotel

Address: 24 Public Square, Cleveland, OH 44113
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Cleveland
#14 Romantic Hotel in Cleveland
#16 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Cleveland Hotel 4*
Official Description (provided by the hotel):
This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, newly renovated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast, lunch and dinner. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel. ... more   less 
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Also Known As:
Cleveland Renaissance
Renaissance Cleveland Hotel Ohio

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