We took a family trip this weekend to visit the Rock and Roll Hall of Fame in Cleveland. We used our total rewards points to stay at this hotel for free. The hotel is connected to the new casino and the place was madness upon check-in. Since there were three weddings and a school reunion going on, we were told that none of my requests would be honored as the "full fare paying guests" were taking all the available rooms. No problem, a king sized bed with a rollaway would be fine, right? Well, they gave us keys to a "hospitality" suite with a fancy plaque on the front door...oooh! My daughter and I enter the room and initally see a huge wooden dining table with chairs. Sink to the right and big wooden pocket doors to the left. Where was the bedroom? My daughter excitedly opened the pocket doors saying "here is our bedroom mom"! She opened the doors and found not a room, but a MURPHY BED! For those of you with no experience in this area, this is a bed that pulls down from the wall and sits on the floor. This one happened to be a queen bed. Well, I guess that would work for the mother and dad, where was my daughter going to sleep? On the dining table? When calling the front desk to request a rollaway bed for my daughter, I was told again that this room was all that was available for Total rewards guests. Having stayed at several hotels now as a Total Rewards guest (including Paris in Las Vegas) I have never experienced such poor treatment and attitude. Okay, so here are some pros and cons:
- Great central downtown location
- Connected to casino (we did go to gamble).
- Classic old world architecture in lobby
- Up to date fitness center
- beautiful solid furniture in rooms (if you need a dining table...)
- curt front desk service
- Awkward entrances, stairs in two locations to access lobby.
- carpeting everywhere is dirty/shabby/worn
- very small elevators, beware if you are claustrophobic!
- Hospitality room with Murphy beds!!!
- No fridge in hospitality rooms, huh?
- Breakfast buffet pricey (14.00 per person) for limited choices and so-so food.
- No one one to help you with your bags in or out of hotel!
I do not recommend this hotel, especially since the Marriott Key Center is right down the street and is far and away superior to this hotel!
- Official Description (provided by the hotel):
- This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, newly renovated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast, lunch and dinner. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel. ... more less
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- Also Known As:
- Cleveland Renaissance
- Renaissance Cleveland Hotel Ohio