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“Loved the history” 4 of 5 stars
Review of Renaissance Cleveland Hotel

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Renaissance Cleveland Hotel
4.0 of 5 Hotel   |   24 Public Square, Cleveland, OH 44113   |  
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Ranked #23 of 35 Hotels in Cleveland
Los Angeles, California
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
34 helpful votes 34 helpful votes
“Loved the history”
4 of 5 stars Reviewed February 16, 2012

Visited this hotel for business this week and was surprised to hear they'd renovated the top floor. This is an old hotel with lots of luxury touches and wide hallways. The staff is working extra hard to make your visit to Cleveland a special experience.

My room on the 14th floor was clean, spacious, and well-appointed. I appreciate the Aveda bath products and the robe in the room. If I lived in Cleveland, I'd do a weekend stay in the winter just to hang out in the atrium and pool area. (warm and moist and faintly tropical) for a day. There's shopping nearby, and some excellent restaurants both in walking and a short cab or drive. You can ask the Concierge for recommendations. I'd suggest Crop Bistro, The Flying Fig, and Lola.

The hotel restaurant, Sans Souci, is quite good. The wine list is conservative and the cocktails & food are expensive, but it's a hotel restaurant so having tasty food is really a plus. I'd take a business associate there without hesitation, and enjoyed eating there myself. Staff is very attentive and the kitchen is on it.

The THING about visiting Cleveland on a business trip, is that aside from trained staff like you find at the Renaissance and the airlines, the rest of the people you'll run into seem a bit... well, discouraged. Taxis are filthy and the drivers vary from 'interesting' to surly. The rental car drivers leave the shuttle bus doors hanging open... which is great if you're worried about catching the bus, but not so great if you're sitting there for ten minutes in the cold. The bus drivers don't help you with luggage, and they don't really seem to grasp the whole "timeline" thing. Or they do and there aren't enough buses to keep the rotation going. Whatever.

Driving downtown is a bit challenging with odd one-way streets, time-bounded no left turns, and a bus lane with rules I never quite figured out. Parking in the downtown area can be chancy, and expensive.

But this is about the Renaissance - where the parking is... um, expensive ($24/day for self parking and $30 for valet). I pay that in Honolulu and Chicago, so go figure.

The fitness center is comfortable, nicely equipped and decently laid out. Valet service is prompt and friendly. Housekeeping does a lovely job.

All in all, I wouldn't hesitate to return. If I wanted to stay in the city for some special event, I would most definitely book a stay there.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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675 reviews from our community

Traveler rating
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    75
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Cleveland, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 12, 2012

We were not sure what to expect but this hotel 100% exceeded our expectations! Everyone from the bellmen to the front desk staff were extremely helpful, courteous and very nice. The hotel was so clean and we had a great view from our room.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cleveland, Ohio
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 4, 2012

We were here for a weekend in September and have to say the customer service was exemplary ! We were treated like royalty from the time we arrived. The rooms are ample enough and the beds VERY comfortable. The breakfast place downstairs was delicious. Lots to do in Cleveland and everything is a quick taxi fare away

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 27, 2012

If your going to the house of blues stay here it's down the street. The hotel was very big and had a nice layout, great staff and a nice view of the park. Felt very welcomed and safe here because downtown is kinda rough. Also I noticed the browns football field is close, overall great hotel with a really neat pool.

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 20, 2012 via mobile

Room was clean and large in central location. The lobby and bar are nice. In evening there were junkies outside the hotel. The heating system in room is super old and you can't really set a temperature so was not comfortable. The iron barely got warm. Bathroom was clean but dated. Unbelievably I got out of shower to find out there were no towels. Unpleasant experience to have to wipe myself with hand towels. I am unlikely to stay here again.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 18, 2012

On a business trip to Cleveland, I went to the Renaissance Cleveland Hotel. For those who are familiar with the Renaissance standards I definitely wouldn't recommend to stay at this one.

The Hotel is quite old, they charge USD 10.-- per package you want to be sent to you and the USD 23.-- breakfast ist quite light. You can have nearly everything but you have to ask even for the bread...

The fitness room is small and old and the swimming pool is not inviting...

BUT..., the staff is extremely friendly, from the reception desk to the maid AND the Hotel is ideally located in the heart of Cleveland, near the Women Air and Space Museum, the Rock and Roll Museum and nice restaurants.

Room Tip: Ask a view on the street and not on the patio.
See more room tips
  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, NY
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 9, 2012

Location – The hotel is located in Public Square, which is a great location for most things you may be in Cleveland for; Jacobs Field, Browns Stadium, Quicken Loans Arena and theater district are all within 10 minutes walking distance. If you are coming from I-90, you are just 5 minutes away once you exit. If you want to use public transport, many buses leave from the square. You can walk to the next door mall (Tower City Center) without going outside. A note of caution if you are staying on a weekend – breakfast options outside the hotel within walking distance are very limited.

Check-in – We were here for a conference, so things were busy, but they were staffed adequately, and we were checked in quickly and correctly. They had even laid on cookies and cider at the reception desk and made a point of alerting us to them. The concierge was also very quick to offer any assistance.

Room – We got a city view (actually a view of the hotel across the street) on the 12th floor, and it was a big room. There was a fridge and coffee maker by the door with its own sink, a walk in closet and the desk was a good distance from the bed. Coffee was provided as was a very nice selection of teas. The bathroom had a tub, two sinks and a separate shower and had a nice classic tile. It was a bit draft though, and there was a constant draft coming out of the door frame! Bed was comfortable, but there was no alternative to the standard hotel squishy pillow. Hi-speed net access is available, but during our stay, only at the desk via Ethernet. Connection speeds were fast though.

Restaurant – We had the breakfast buffet at the Sans Souci restaurant. The food was pretty good, but be warned that it is a bit pricey for basic breakfast. The upside is the décor and atmosphere is pretty nice.

Amenities – There is a parking garage attached to the hotel, but it is not free. For Cleveland in November I was surprised at how expensive it was ($35/night). The fitness center is pretty impressive and goes above the usual hotel fare of a couple dusty old ellipticals and a couple of dumbbells, having ellipticals, treadmills, bikes, benches, weights and a cable station. There is a sizable indoor pool.

Check-out – This was quick and efficient as check-in and we our bill was correct.

We were very pleased with the room and the amenities, but the cost of both the room and the parking may cause us to shop around next time.

Room Tip: Get a city view - otherwise you will be overlooking the interior courtyard
See more room tips
  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Cleveland Hotel

Address: 24 Public Square, Cleveland, OH 44113
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Cleveland
#18 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Cleveland Hotel 4*
Number of rooms: 491
Official Description (provided by the hotel):
This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, newly renovated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast, lunch and dinner. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel. ... more   less 
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Also Known As:
Cleveland Renaissance
Renaissance Cleveland Hotel Ohio

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