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“An old classic” 5 of 5 stars
Review of Renaissance Cleveland Hotel

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Renaissance Cleveland Hotel
4.0 of 5 Hotel   |   24 Public Square, Cleveland, OH 44113   |  
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Ranked #19 of 32 hotels in Cleveland
Potenza, Italy
Top Contributor
139 reviews 139 reviews
21 hotel reviews
Reviews in 79 cities Reviews in 79 cities
142 helpful votes 142 helpful votes
“An old classic”
5 of 5 stars Reviewed January 2, 2012

We spent a Friday night in this classic hotel on Public Square. The Square was filled with Christmas lights, however rain kept us from being able to go out. The hotel's connection to the Terminal Tower allowed us to do some window shopping in the mall area and check out the Christmas displays there.

There is attached indoor parking. The front desk staff was very friendly and attentive, we were greeted by all of the staff we saw. My wife had left a shopping bag in the lobby bar and the security staff had it for us the next morning.

The public areas are classical with wide open halls and a gorgeous lobby and Italian marble fountain.There is a heated pool in the large covered atrium, we did not use it.

Our room was on the outside, large and quiet. The bed was a pillow-top and there was a mixture of pillows.

We found this hotel to be a classic lady being close to 100 yrs old and the staff makes your stay worthwhile.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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546 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
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English first
Cleveland
Top Contributor
78 reviews 78 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed December 19, 2011

Have stayed here many times but this trip was special. My wife and I took our 15 year old daughter and her best friend into Cleveland for the day. We visited the rock hall before checking into the hotel. We arrived @ 2pm well before the 4pm checkin. Not only were our rooms ready, but they upgraded one of our rooms to a suite that was beautiful. The second room connected off the suite (and made the kids jealous!). Each and every person on the staff we encountered was outstanding and made us feel special.

The hotel itself is so elegant and historic. Don't get me wrong I love newer modern hotels but there is something really cool about the older places. All the marble and fountains and wood work is great. The hotel was very clean and tidy, the beds were really comfortable and the bathrooms were large and well stocked with all you could need.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden, Colorado
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 29, 2011

Wonderful historic property in the heart of downtown Cleveland. Excellent for doing business with Sherwin-Williams or Key Bank as they are easy walks. Close to good restaurants and nightlife and short walk to the Cleveland Indians ballpark. Great staff with beautiful lobby!

Pros - great for business or events
Cons - rooms are a bit dated and could use some refreshing while still keeping the historic aspect.

Not good for families.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 29, 2011

From the moment you walk into the lobby, you are treated with warmth, this is a wonderful hotel. The room was beautiful, well appointed and the beds incredibly comfortable. All of the staff were friendly, knowledgeable, helpful and warm. My friends' and I had dinner at a local restaurant and spent the night here. Stay here two or three times a year. Have tried other places, never again. I wouldn't think of staying anywhere else!

Room Tip: Always ask where your room is located, I try to ask for the Atrium view rooms, or the Public Square...
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  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookline, MA
Top Contributor
72 reviews 72 reviews
43 hotel reviews
Reviews in 47 cities Reviews in 47 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 23, 2011

If you like grand dame hotels that don’t have a chip on their shoulder, you’ll really enjoy the Renaissance. When you get to that lobby (directly from the adjacent garage, or up one flight from the street) you’re greeted by a beautifully maintained interior in the tradition of great hotels of the early 20th century. The rooms follow the same theme, nicely updated. The connectivity in the rooms is 21st century.

The hotel was built 1918 as the Hotel Cleveland and was a Sheraton and a Stouffer’s before it became a Renaissance. At the front desk, you can get a booklet on its history. (Among other things you learn that it was one of the first hotels designed with a lobby above street level, a means of keeping the lobby free of non-guests. )

The guest rooms have been thoroughly updated and they’re nicely furnished, but the meeting rooms remain a prisoner of their architecture. The meeting room where my group was had handsome decorated walls, a huge chandelier and a very high ceiling, so it was beautiful to look at, but it had the boomy, echoing acoustics of a huge cave.

Management and friendly staff are clearly proud of the hotel’s history, and justifiably so. This is a great place to stay if you want to be in downtown Cleveland. It’s a classic, really. And if you’re in town for sports, it’s convenient to Jacobs Field, the Cleveland Browns Stadium and the Quicken Loans Arena. (A public-spirited nonprofit ought to be raising money to buy back the naming rights...)

Room Tip: If you're eligible for an upgrade, ask for a suite.
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  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 22, 2011

I stayed here when visiting Cleveland on business. The best things about the hotel are the comfortable bed, including nice linens, the overall ambiance of the lobby and common areas, and a decent bathroom, including counter space for toiletries and a good shower. The negative was the fact that it has old heaters with knobs that don't turn and not way to regulate heat / cold. Fortunately, I was there in November and was able to crack the windows to cool the hot room, and ordered a fan to drown out the city street noise. I wonder how whether it has functional AC in the summer. One other negative is no wireless internet service. Some of my colleagues had it in their rooms and it worked, others were supposed to have it and it did not work, and others didn't have it. I guess its a work in progress. It was acceptable for business travel and a pretty hotel, but probably not a place I'd choose for personal travel.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 19, 2011 via mobile

This is very much a grand, old hotel that's in need of a refresh. In full disclosure I only stayed there one night as part of a conference. Self parking was easy, especially for o downtown hotel. Valet was available too. Location is great. Walking distance to warehouse district restaurants and close to the inner belt freeways. Overall the room was disappointing. Small room, and no individual control over HVAC. Not much noise from halls or other room, but street noise was loud--better windows would help (I was on floor 8.). Front desk staff were nice, but didn't seem overly engaged.
That said, the conference staff and food was excellent. Great choices, lots of flavorful food. And the catering & event staff were very nice, very helpful. I saw them go out of their way several times to help colleagues. I would recommend the hotel for events based on the food and catering staff. As a hotel overall though, just an average , aging, downtown hotel.

  • Stayed November 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Renaissance Cleveland Hotel

Also Known As:
Renaissance Cleveland
Cleveland Renaissance
Renaissance Cleveland Hotel Ohio
Address: 24 Public Square, Cleveland, OH 44113
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Cleveland
#17 Business Hotel in Cleveland
#18 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Cleveland Hotel 4*
Official Description (provided by the hotel):
This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, newly renovated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast, lunch and dinner. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel. ... more   less 
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