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“Unbelievable service for our entire wedding party” 5 of 5 stars
Review of Hyatt Regency Cleveland at The Arcade

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Hyatt Regency Cleveland at The Arcade
3.5 of 5 Hotel   |   420 Superior Ave., Cleveland, OH 44114   |  
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Ranked #24 of 35 Hotels in Cleveland
GreenLeadersBronze level
Cleveland, OH
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Unbelievable service for our entire wedding party”
5 of 5 stars Reviewed October 11, 2009

I stayed here the night before and the night of my wedding, and was really blown away by the service. We had a small room block for family, and the hotel staff was more than accomodating for everyone. They even surprised us with rose petals, chocolate covered strawberries, and champagne on our wedding night-and did the same for our parents' rooms! Morning after the wedding we received a complimentary breakfast. Great value for the price too, for a downtown hotel. The woman who helped me book the room block even called a week later to make sure everything went ok. They truly know the meaning of customer service! I will definitely stay here again!

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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643 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pgh
1 review
3 of 5 stars Reviewed October 9, 2009

I tend to book 4 star when traveling for business as I don't need any inconveniences, but I found this hotel inconsistent in the level of services it provided. For example, the housekeeping was excellent, but the valet was always late, no matter how in advance you called. The room service food was good, but again, the service was always late.
The rooms are fine, its an old hotel so regardless of decor, the rooms are, well, old. Remote didn't work, engineering had to come fix the barely draining tub...my shower turned into a foot of standing water, yet they fixed these ASAP. I probably wouldn't say again just because I need dependable serice levels when on business.

  • Stayed September 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Altus, Oklahoma
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 10, 2009

We recently stay at the Hyatt Arcade Hotel two different nights. We were impressed with the beauitful arcade ceiling and style of the hotel. The staff was very friendly and helpful. Our room was very nice and clean. We had a light bulb out and the staff immediately changed it. We had a king bed that was very comfortable. We had a quick breakfast down in the Acrade at Charley's. Our hotel was in walking distance to the 4th street restaurants, Rock and Roll Hall of Frame, Science Museum, Stadium. etc.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Phoenix, AZ
1 review
1 of 5 stars Reviewed September 5, 2009

This was a terrible experience. An event in the atrium was very loud and continued until after midnight. When I called and complained I discovered they were going to do it again the next night. I immediately cancelled the balance of my reservation. DO NOT STAY HERE!

Stayed September 2009, traveled as a couple
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Chicago, Illinois
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 1, 2009

This hotel is a beautiful restored arcade. It is a great location right downtown in Cleveland. There are restaurants right across the street and it is withing walking distance from Progressive Field. The staff however was not very helpful. When we checked in we used a self check in station We where assigned to two double beds. When we approached the hotel staff we were advised they had no other rooms however, the staff declined to even check to see if any rooms were available.

  • Stayed July 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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toronto
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 5, 2009

It was one of the most unexpected hotel stays I've had recently. The hotel was quite stunning. The remodel of the atrium was stunning and quite interesting. The room we stayed in was in the corner, and quite large, but none of the atruim remodel made it into the room (a converted office I would guess) The hotel was right downtown and a 20 minute walk from the water front (R&RHOF and Browns Stadium et. al) and right across the street from a few very nice restaurants. A very nice place and I wouldn't hesitate coming back.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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San Diego, ca
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 7, 2009

We stayed here as an overnight stopover during a lengthy road trip and was fortunate enough to get the hotel at a Priceline rate of $35. Pretty much anything is good at that rate but I would seek this particular hotel out a more standard rate if I were heading back to Cleveland for any reason. The location can't be beat, the staff was great and the hotel had a unique character that is rare in a chain hotel.

The parking was steep so we sought out a much cheaper parking garage a few blocks down the road. Our room was surprisingly spacious and our bed was extremely comfortable. The blow dryer crapped out on us but a call to room service quickly resolved that problem. The fitness center was one of the few ammenities we used during our short stay but it was one of the best (free) hotel fitness centers I've used. Great variety of cardio and weightlifting equipment and large enough that you don't have to wait around for anyone.

Not knowing much about the area we asked the front desk how to get to the nearby waterfront as we assumed that would be the place to be. They laughed and told us to stay away from "The mistake by the lake" as there was nothing there to do. They directed us to the back side of the arcade to 4th street - which is a one block strip of bars and restaurants. Given that it was pouring down rain and late in the evening, that turned out to be a good recommendation. They armed us with complimentary umbrellas and sent us on our way. If you like Vietnamese food, Saigon on 4th turned out to be a great find.

The next morning we asked the concierage for a good jogging route and he handed us a small card that mapped out the perfect route. The path lined the water front and took us passed attractions including Browns Stadium, the Great Lakes Science center and the Rock and Roll Hall of fame. Being so close to all of these attractions made the hotel a great choice in my book.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Cleveland at The Arcade

Address: 420 Superior Ave., Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#3 Green Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Cleveland at The Arcade 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
Situated in the heart of downtown in an elegant National Historic Landmark Building, the Hyatt Regency Cleveland at The Arcade. A total of 293 guest rooms including 4 suites. 14,000 square feet of divisible meeting space including 4 executive boardrooms, 5 banquet rooms, and 4800 square feet of prefunction space. 1890, a contemporary restaruant and lounge, seats 210 open for breakfast, lunch and dinner. Fully equipped Fitness Center. The Hyatt Regency Cleveland is within walking distance of the Cleveland Convention Center, Progressive Field, Browns Stadium, Quicken Loans Arena, Rock and Roll Hall of Fame, East 4th Street entertainment district, Cleveland Clinic, The Warehouse District and Theater District. ... more   less 
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Also Known As:
Hyatt Regency Cleveland At The Arcade Hotel Cleveland
Hyatt Cleveland
Hyatt Regency Cleveland At The Arcade Ohio

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