I have never had a more consistently poor expereince then the one I had while staying in this hotel. The rooms are located in a tower that requires a walk through a half occupied mall making it feel very unsafe. There is an open stairwell leading down to the ground floor that is gated but easily jumped to gain access to the rooms above. There is no visable security making this hotel not a very safe choice - especially as it is located in the heart of the entertainment district creating the possiblity for a potentail for some to have a few too many. Besides that the service was impressively poor - from not ever making up my room to forgeting to call me for a wake call - this was topped off by sending me to the airport in a limo that cost twice as much as a cab without notifying me. If there was a grade below terrible I would be using it. The most interesting thing was when any of these were ponted out NOT ONCE did any staff member appologize.
- Official Description (provided by the hotel):
- Situated in the heart of downtown in an elegant National Historic Landmark Building, the Hyatt Regency Cleveland at The Arcade. A total of 293 guest rooms including 4 suites. 14,000 square feet of divisible meeting space including 4 executive boardrooms, 5 banquet rooms, and 4800 square feet of prefunction space. 1890, a contemporary restaruant and lounge, seats 210 open for breakfast, lunch and dinner. Fully equipped Fitness Center. The Hyatt Regency Cleveland is within walking distance of the Cleveland Convention Center, Progressive Field, Browns Stadium, Quicken Loans Arena, Rock and Roll Hall of Fame, East 4th Street entertainment district, Cleveland Clinic, The Warehouse District and Theater District. ... more less
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- Also Known As:
- Hyatt Regency Cleveland At The Arcade Hotel Cleveland
- Hyatt Cleveland
- Hyatt Regency Cleveland At The Arcade Ohio