The Hyatt is one of those good news bad news places. The good news is that the rooms are really nice, and interesting. The rooms are clean and modern, and the restaurant is better than you’d expect. The building is an old indoor mall, really old, and the rooms surround a 5 story open air atrium. It’s a very nice setting.
But the bad news… that atrium is like an echo chamber, and every loud sound made on the floor of the atrium, and on the elevated walkways surrounding each floor facing into the atrium, is amplified and echoes through-out the entire facility. I am an average sleeper, and I found it a very hard place to get to sleep and remain that way.
The atrium itself is accessible to the street. One night around 11 pm, a group of revelers came in and starting having a little bit of a party on the floor. It woke me up. They remained there until I called the front desk, who had seemed to not notice, and then security came to ask them to leave. The next night it was a group of conventioneers staying at the hotel, coming into their rooms at about the same time and shouting to one another across the atrium, that woke me up and kept me up.
This could all be managed if the Hyatt required its security to be more active, asking people to be quiet in the public spaces at a reasonable hour or keeping people from the street from coming in after, say, 10 pm. But they hang around in the check-in area, on the opposite end of the building from the active street entrance, and just don’t intervene with loud visitors or guests. When I asked one to do something, he replied that he hadn’t heard anything, which was likely, since he was away from the action. I sensed that he resented me asking him to intervene.
I think the Hyatt would be a good place to stay if you wanted to party with some friends. It is, however, a poor choice for business travelers, like me, who need to depend on a hassle free, good night sleep, in order to be fresh for clients. I won’t be staying there again, despite the pleasing architecture.
- Official Description (provided by the hotel):
- Situated in the heart of downtown in an elegant National Historic Landmark Building, the Hyatt Regency Cleveland at The Arcade. A total of 293 guest rooms including 4 suites. 14,000 square feet of divisible meeting space including 4 executive boardrooms, 5 banquet rooms, and 4800 square feet of prefunction space. 1890, a contemporary restaruant and lounge, seats 210 open for breakfast, lunch and dinner. Fully equipped Fitness Center. The Hyatt Regency Cleveland is within walking distance of the Cleveland Convention Center, Progressive Field, Browns Stadium, Quicken Loans Arena, Rock and Roll Hall of Fame, East 4th Street entertainment district, Cleveland Clinic, The Warehouse District and Theater District. ... more less
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- Also Known As:
- Hyatt Regency Cleveland At The Arcade Hotel Cleveland
- Hyatt Cleveland
- Hyatt Regency Cleveland At The Arcade Ohio