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“Over Priced and Over Rated 4 Star Hotel” 3 of 5 stars
Review of Hyatt Regency Cleveland at The Arcade

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Hyatt Regency Cleveland at The Arcade
3.5 of 5 Hotel   |   420 Superior Ave., Cleveland, OH 44114   |  
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Ranked #22 of 33 hotels in Cleveland
GreenLeadersBronze level
Akron, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Over Priced and Over Rated 4 Star Hotel”
3 of 5 stars Reviewed January 27, 2014 via mobile

Room was very small, had old tub and old tile surround that needed replaced. Overall room was updated and nice expect for the tub. Overpriced Amenities $4 bottle of water, $10 Wifi a day, $23 Parking...... There Restaurant is good and nice and breakfast was excellent for $40! The location can not be beat though! Prob will not stay again, will op for the more affordable holiday inn express in same location and is just as nice without all the hype and high price tag. That is all

  • Stayed January 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Geneva
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 19, 2014

Staying at this Hyatt was a classy, elegant stay. We were only for one night, but were treated as valued guests. Entire staff was friendly, helpful and professional. Our bed was a delight and the pillows were designed to dream upon. Wide screen, HD tvs, spotless bathroom, nice view to the north of downtown Cleveland. This hotel is walking distance from Playhouse Square, the Horseshoe Casino and the always fun, E. 4th entertainment district. If you choose to eat and drink closer to home, the hotel has a couple nice restaurants and a nice bar with views to the north. To top it off, to have the hotel wrapping around the grand architecture of the classic Arcade is a visual treat that will be enjoyed by all.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cincinnati, Ohio
1 review
2 of 5 stars Reviewed January 11, 2014 via mobile

This location has the potential to be AMAZING. Instead it is boring at best. The building and architecture are beautiful, but at 8 pm on a Saturday the building is as lively as the bank next store. Nothing like the descriptions. There are two restaurants both of which are closed for Saturday and Sunday dinners. Dinners only Monday through Friday very disappointing for winter in Cleveland when your only option is to eat in your room or brave frigid temps. Biggest issue is the ambiance is susposed to be of a historical "arcade" but there is NOT ONE retailer in the building!

  • Stayed January 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review, January 24, 2014
Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We’re glad to hear that you enjoyed the historical architecture of the building, but disappointed that your experience did not meet expectations. We value the feedback of our guests, and appreciate you sharing this with us. We hope you will join us again to experience the excellent service and location for which we are known.
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 29, 2013 via mobile

Very nice stay, very good staff. If you're looking for new, this isn't for you. Nice rooms, location couldn't be better to enjoy downtown Cleveland. You can walk to the Rock and Roll Hall of Fame. Lots of restaurant choices within easy walking distance.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michigan
Senior Contributor
42 reviews 42 reviews
34 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed December 18, 2013

There was an issue, and quite frankly I felt like I was brushed as another casualty. Check in was No problem, when I got the bill the next morning it was totally unexpected and I felt the bait and switch, If someone was going to change the terms they could have called but no call came and after I confronted the front desk about it THEY SWORE TO ME THAT THE GENERAL MANAGER MADE THE RESERVATION AND THAT was that! After telling the front desk that someone is lying here as NO one made a reservation for a SUNDAY arrival but me! So I emailed the GM which is Tim, and all he said on his response is THAT WE ALWAYS HAVE ACCOMMODATED YOU! Doesn't matter when the front desk LIES to me, well I have a BIG problem with that! Will I go back to this property? Probably not, Have I voiced my Concern with Cleveland Clinic and IBM, sure did, I did have conversation with Hyatt Gold Passport and they made an adjustment in my account, but I have not heard anything from the property and not so much SORRY for not telling the truth! I am sorry but the front office Manager stated that Tim the GM made the reservation for the SUNDAY arrival and THAT NEVER HAPPENED!

  • Stayed December 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCleveland, General Manager at Hyatt Regency Cleveland at The Arcade, responded to this review, January 27, 2014
Thank you for sharing your comments about your recent stay and thank you for speaking with me about your concerns. We look forward to welcoming you back to Hyatt Regency Cleveland at The Arcade and please let me know if I can be of future assistance. - Tim Meyer
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Philadelphia, Pennsylvania
Top Contributor
99 reviews 99 reviews
52 hotel reviews
Reviews in 51 cities Reviews in 51 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed December 18, 2013

Lovely hotel retro-fitted into a historic building, the Arcade. The center area has storefronts with a cafe, US Post Office, spa, the fitness center and a food court, The lobby is in the second floor and the staff is quite lovely. The hotel is rather odd as the rooms are the store front in one tower on Superior and other rooms are in a tower facing Euclid. The rooms are old-fashioned and worn out. The carpet in my room has a missing piece near the door, there were scant outlets, and the furniture was not Regency quality. All in all, the lobby is charming, the staff is nice, the location is great but the rooms are worn. Great if you are never there which is true for most travel.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brussels
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 17, 2013 via mobile

A perculiar setup for the hotel split up into two locations for the rooms in The Arcade. The breakfast room and gym are in two separate locations in the center away from the hotel. Breakfast is not a buffet, which I find regrettable. You must order a dish and then wait. The choice is not very healthy. A buffet is really a must in this class of hotel. Breakfast not included in room rate and you are charged per dish and per drink.
Wifi is good, but is not free, which still amazes me these days. Gym is okay. This Hyatt is qualitative less than other Hyatts I have stayed in, but one of the most expensive.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hyatt Regency Cleveland at The Arcade

Address: 420 Superior Ave., Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#3 Green Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Cleveland at The Arcade 3.5*
Official Description (provided by the hotel):
Situated in the heart of downtown in an elegant National Historic Landmark Building, the Hyatt Regency Cleveland at The Arcade. A total of 293 guest rooms including 4 suites. 14,000 square feet of divisible meeting space including 4 executive boardrooms, 5 banquet rooms, and 4800 square feet of prefunction space. 1890, a contemporary restaruant and lounge, seats 210 open for breakfast, lunch and dinner. Fully equipped Fitness Center. The Hyatt Regency Cleveland is within walking distance of the Cleveland Convention Center, Progressive Field, Browns Stadium, Quicken Loans Arena, Rock and Roll Hall of Fame, East 4th Street entertainment district, Cleveland Clinic, The Warehouse District and Theater District. ... more   less 
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Also Known As:
Hyatt Regency Cleveland At The Arcade Hotel Cleveland
Hyatt Cleveland
Hyatt Regency Cleveland At The Arcade Ohio

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