We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Downtown Location” 5 of 5 stars
Review of Hyatt Regency Cleveland at The Arcade

Save Saved
You added Hyatt Regency Cleveland at The Arcade to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hyatt Regency Cleveland at The Arcade
3.5 of 5 Hotel   |   420 Superior Ave., Cleveland, OH 44114   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Announcement
Join Hyatt Gold Passport®
Ranked #21 of 33 hotels in Cleveland
GreenLeadersBronze level
Haslett, Michigan
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
“Great Downtown Location”
5 of 5 stars Reviewed April 3, 2013

If you're looking to stay in downtown Cleveland, the Hyatt at the Arcade is a great place to stay. In the middle of it all, the Hyatt is across the street from the House of Blues, just a block from Quicken Loans arena, an easy walk to the Rock and Roll Hall of Fame and the Horseshoe Casino and an easy, easy drive to Playhouse Square, West Side Market, Hard Rock Cafe, Little Italy, and much, much more. The rooms are HUGE with 14+ foot ceilings and are nicely appointed. The Arcade itself, which serves as the hotels lobby, is magnificent. Built in 1890, the 5 story atrium will take your breath away. BUT...if I had to point to any one thing that makes the Hyatt at the Arcade great, it was the staff. Always friendly, they went out of their way to make sure you had everything you needed. Valet service was quick. Housekeeping staff attentive.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review, April 8, 2013
Gregg R,
Thank you for going out of your way to write this review about your recent stay at Hyatt Regency Cleveland at The Arcade. We’re thrilled to hear that you were able to take advantage of our great location. We often hear enthusiastic feedback about our service and we'll be sure to pass along your comments to our team. We hope to welcome you back for your next visit to Cleveland.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

533 people have reviewed this hotel

Traveler rating
    152
    200
    99
    49
    33
See reviews for
78
157
34
137
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Columbus, OH
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 1, 2013

My friend and I stayed here in early March after much research on hotels in the area. We were pleasantly surprised at how nice the hotel was after some of the negative reveiws. The lobby was modern and sleek, and the room was HUGE. I loved that when you opened your door, you could see down into the atrium. The beds were very comfortable and we slept well. We also absolutely loved the location - very close to some excellent restaurants and bars and and easy walk to the theater area. The ONLY negative is that they do not offer free WiFi. This was a big inconvenience for me as I missed a deadline because of it (I could have paid $15.00) for the 5 minutes I needed to be on the Internet, but I was on pleasure not business and was not able to expense it. All in all though, a great stay!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forest City, Iowa
Top Contributor
145 reviews 145 reviews
108 hotel reviews
Reviews in 74 cities Reviews in 74 cities
160 helpful votes 160 helpful votes
3 of 5 stars Reviewed March 30, 2013

My two sons and I stayed at this hotel as one of my son's had a medical appointment at The Cleveland Clinic. Was looking forward to using Hyatt's Kiosk check in and had my iPhone confirmation but the desk clerk said to let her check us in. I think we got the smallest room in the hotel. Plain and spartan is how I would describe the room furnishing. One chair in the room. 3 people one chair. And for me to be on my laptop and my son on an iPod the cost was $14.95 for one day. Bottled water in the room at a cost of $4.00 per bottle. Hyatt perhaps you should realize that other hotels give complimentary internet service and also give us a couple of bottles of water for free. And the sirens from the street woke us up 4 times during the night.

And one accessible plug in for our electronic devices. Simply not acceptable in this day and age. I will not return to the property.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 29, 2013

We stayed for a parents getaway night while visiting family in Cleveland. It's a charming hotel, centered around the Arcade. Location is terrific, across road from great restaurant row on East 4th St, easy walking to Warehouse District (we loved the Blue Point Grille), Tower City, Rock and Roll hall of Fame, Horseshoe Casino, Browns Stadium, and Progressive Field. Room and hotel was more 3.5 star than 4 star; clean, smallish rooms with no extras. We slept well with very minimal noise, except for heating cycling on/off. Free wifi. We parked next door for $20; valet would have been $22 at hotel with in and out privileges. The bar was quite nice (if a bit pricy, as expected). Front desk staff couldn't have been nicer, and also bartender. Gym was above average, more equipment than usual. Overall, we'd gladly stay here again, and would certainly recommend it to friends. We debated between here, the Marriott, and the Ritz. We got a great price on Priceline and are happy we stayed. The lake view at the Marriott would have been nice, for several times the price. We were't very impressed with the lobby of the Ritz, and it opens on to a mall. I love to run outside but didn't see many options for interesting nearby runs. The West Side Market isn't far away and is a local highlight.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
162 reviews 162 reviews
160 hotel reviews
Reviews in 116 cities Reviews in 116 cities
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed March 29, 2013

This is a great building in an ideal location. If one has an interest in history and architecture, I would recommend checking it out. There are a couple of bars/restaurants in the lobby as well as a handful of other shops. The hotel is nearby many restaurants, on the Health Line, close to the Terminal Tower and train to the airport and a short walk to the sporting venues.

I found to rooms to be very average though. There wasn't much character on the inside and the furnishings were fairly basic. The bathroom wasn't quite a four star quality in my opinion. Two outlets in my room were inoperable. I don't want to make it seem horrible, but don't expect anything luxurious. I was also annoyed at the $16 high-speed internet fee (praise to hotels that are joining the trend of dropping this charge). On the other hand, the property's (modest sized) fitness center had high quality equipment.

Despite the basic rooms, I may stay here again given the central location and charm of the building.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay Village, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 25, 2013

Stayed at the Hyatt for the first time after a concert at the House of Blues on a Saturday night. Great place. clean, friendly staff, good price ($126 prepaid price for city view queen room). Rooms looked like they were all recently redone. High ceiling, Hi-def TV and down comforters. The architecture of the old arcade atrium gave the whole place the look and feel of someplace other then Cleveland. Valet parking a little steep, $23 for overnight. Great little bar and restaurant (1890 At the Arcade). Just stayed for breakfast which was a little pricey ($33 for two) but very good. The best part was the location relative to the House of Blues right across the street. Went to Saturday night concert and didn't want to drive home. The entrance from the door of the HOB to the Euclid avenue entrance of the Hyatt is literally 50 feet. We didn't even take out coats. Also right across the street from all the East 4th street action. Great location, plenty of nightlife and good accommodations

Room Tip: Select a city view room or one overlooking the atrium. The atrium rooms only have a view of the side...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
53 reviews 53 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 22, 2013

When I go to Cleveland (downtown). I try to book my room here.
I didn't post any pictures but check out the ones on here. This is an old mercantile center (mall type building) where the stores have been converted to rooms. It is such a unique building and really is awesome to browse through.
I'm surprised to find this hotel in the middle of the pack for Cleveland Hotels. In uniqueness alone I give it a 5 rating. It's also convenient to The Corner Alley which is a sports bar/bowling alley that I enjoy (kind of like a downscaled Lucky Strike) and in walking distance to Progressive Field where the Indians play baseball.
I don't know why it's rated so middle of the pack on here but it makes me curious to try other Cleveland Hotels in case I'm missing something.

Room Tip: ask for a room that is within the arcade. some rooms aren't converted stores which would mean y...
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Hyatt Regency Cleveland at The Arcade? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Regency Cleveland at The Arcade

Address: 420 Superior Ave., Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#3 Green Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Cleveland at The Arcade 3.5*
Official Description (provided by the hotel):
Situated in the heart of downtown in an elegant National Historic Landmark Building, the Hyatt Regency Cleveland at The Arcade. A total of 293 guest rooms including 4 suites. 14,000 square feet of divisible meeting space including 4 executive boardrooms, 5 banquet rooms, and 4800 square feet of prefunction space. 1890, a contemporary restaruant and lounge, seats 210 open for breakfast, lunch and dinner. Fully equipped Fitness Center. The Hyatt Regency Cleveland is within walking distance of the Cleveland Convention Center, Progressive Field, Browns Stadium, Quicken Loans Arena, Rock and Roll Hall of Fame, East 4th Street entertainment district, Cleveland Clinic, The Warehouse District and Theater District. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Tingo, Travelocity, Hotels.com, Despegar.com, BookingOdigeoWL, Priceline, Venere and Agoda so you can book your Hyatt Regency Cleveland at The Arcade reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Cleveland At The Arcade Hotel Cleveland
Hyatt Cleveland
Hyatt Regency Cleveland At The Arcade Ohio

Owners: What's your side of the story?

If you own or manage Hyatt Regency Cleveland at The Arcade, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.