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Hyatt Regency Cleveland at The Arcade: Traveler Reviews

3.5 of 5
420 Superior Ave., Cleveland, OH 44114
Hotel amenities
Hyatt Regency Cleveland at The Arcade
Ranked #17 of 33 hotels in Cleveland
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388 reviews from our community

Traveler rating
    112
    159
    66
    32
    19
See reviews for
Families
56
 
Couples
119
 
Solo
29
 
Business
100
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Erie, PA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Charming and quiet”
4 of 5 stars Reviewed January 25, 2013 via mobile

Stayed here with a group of friends. Charming but dated. Great room service and comfy beds. Close to restaurants and the casino. Secure. In the arcade we enjoyed the chocolate bar martinis but not much else going on.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
“Very nice hotel. Very cool old school interior.”
4 of 5 stars Reviewed January 24, 2013

Stayed here by chance and was glad I did. From the personable valets to the many choices for entertainment and dining in the area this place rocks. The interior of this hotel is a throw back to days gone by.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio, United States
Senior Contributor
43 reviews 43 reviews
43 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
“Old old hotel in Cleveland Downtown”
3 of 5 stars Reviewed January 19, 2013 via mobile

I had to live in a hotel because my roommate had a cough. At this time, we are all afraid of flu.

About this Hyatt... It's really old. A lot of my friends don't know there's a Hyatt downtown because its hiding in an 120-year-old building on Euclid. There's nothing much about the hotel itself. Room is spacious and clean, and the bed is comfy. Everything's just old. I don't see why it's a 4-star hotel. It's probably one of the below average Hyatt hotels I stayed at. However, I got a rate of $55/night at Priceline. Nothing to complain about. If some friend come to C-Town, I'll probably recommend this hotel if it's this inexpensive. After all, there are not many nice hotels around town.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michigan
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
“Yet Another CCF stay”
5 of 5 stars Reviewed January 13, 2013

As Always it is a pleasure to stay at this Property, Iris, Fred, and Nora make the stay top notch. I appreciate it as it is nice to go back to a property and have that personal voice! Tim the new GM on board, haven't met him yet but I am sure I will at some point!

Room Tip: Arcade rooms are a must when traveling with a Wheelchair, the extra space allows movement within the...
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCleveland, General Manager at Hyatt Regency Cleveland at The Arcade, responded to this review
January 14, 2013
Thank you for taking the time to submit your response. I appreciate your long standing loyalty and look forward to meeting you in the near future. Please have the Front Desk call me the next time you check in.

Tim Meyer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
2 reviews
“The definition of average.”
3 of 5 stars Reviewed January 7, 2013

I was very surprised upon arrival to the Hyatt Regency Cleveland at the Arcade. The hotel is rated at four star which is not the case in my opinion. I would give it a three star at best. The room was small with no sitting area. The view was not as marketed and the staff was no where to be found. Had I not booked at a reduced rate through Priceline - I would have immediately asked for a refund and saught out a different hotel.

The one positive was the location. It was within walking distance to pretty much everything we wanted to do.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review
January 14, 2013
KLMacQ,
Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We’re glad to hear that you enjoyed our Hotel's convenient location but disappointed that your guest room did not meet expectations. We hope this experience doesn’t deter you from joining us at Hyatt Regency Cleveland at The Arcade again, and we
hope you’ll give us a second chance to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hyatt Regency Cleveland at The Arcade

Also Known As:
Hyatt Regency Cleveland At The Arcade Hotel Cleveland
Hyatt Regency Cleveland At The Arcade Hotel
Hyatt Regency Cleveland
Hyatt Cleveland
Cleveland Hyatt
Hyatt Regency Cleveland At The Arcade Ohio
Address: 420 Superior Ave., Cleveland, OH 44114
Region: United States > Ohio > Cleveland
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Wheelchair access
Hotel Style:
#14 Family Hotels in Cleveland
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Situated in the heart of downtown in an elegant National Historic Landmark Building, the Hyatt Regency Cleveland at The Arcade. A total of 293 guest rooms including 4 suites. 14,000 square feet of divisible meeting space including 4 executive boardrooms, 5 banquet rooms, and 4800 square feet of prefunction space. 1890, a contemporary restaruant and lounge, seats 210 open for breakfast, lunch and dinner. Fully equipped Fitness Center. The Hyatt Regency Cleveland is within walking distance of the Cleveland Convention Center, Progressive Field, Browns Stadium, Quicken Loans Arena, Rock and Roll Hall of Fame, East 4th Street entertainment district, Cleveland Clinic, The Warehouse District and Theater District. ... more   less 
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Hyatt Regency Cleveland at The Arcade
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