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“Charming and quiet” 4 of 5 stars
Review of Hyatt Regency Cleveland at The Arcade

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Hyatt Regency Cleveland at The Arcade
3.5 of 5 Hotel   |   420 Superior Ave., Cleveland, OH 44114   |  
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Ranked #22 of 33 hotels in Cleveland
GreenLeadersBronze level
Erie, PA
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Charming and quiet”
4 of 5 stars Reviewed January 25, 2013 via mobile

Stayed here with a group of friends. Charming but dated. Great room service and comfy beds. Close to restaurants and the casino. Secure. In the arcade we enjoyed the chocolate bar martinis but not much else going on.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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539 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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English first
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 24, 2013

Stayed here by chance and was glad I did. From the personable valets to the many choices for entertainment and dining in the area this place rocks. The interior of this hotel is a throw back to days gone by.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio, United States
Top Contributor
69 reviews 69 reviews
69 hotel reviews
Reviews in 42 cities Reviews in 42 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed January 19, 2013 via mobile

I had to live in a hotel because my roommate had a cough. At this time, we are all afraid of flu.

About this Hyatt... It's really old. A lot of my friends don't know there's a Hyatt downtown because its hiding in an 120-year-old building on Euclid. There's nothing much about the hotel itself. Room is spacious and clean, and the bed is comfy. Everything's just old. I don't see why it's a 4-star hotel. It's probably one of the below average Hyatt hotels I stayed at. However, I got a rate of $55/night at Priceline. Nothing to complain about. If some friend come to C-Town, I'll probably recommend this hotel if it's this inexpensive. After all, there are not many nice hotels around town.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michigan
Senior Contributor
42 reviews 42 reviews
34 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 13, 2013

As Always it is a pleasure to stay at this Property, Iris, Fred, and Nora make the stay top notch. I appreciate it as it is nice to go back to a property and have that personal voice! Tim the new GM on board, haven't met him yet but I am sure I will at some point!

Room Tip: Arcade rooms are a must when traveling with a Wheelchair, the extra space allows movement within the...
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCleveland, General Manager at Hyatt Regency Cleveland at The Arcade, responded to this review, January 14, 2013
Thank you for taking the time to submit your response. I appreciate your long standing loyalty and look forward to meeting you in the near future. Please have the Front Desk call me the next time you check in.

Tim Meyer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 7, 2013

I was very surprised upon arrival to the Hyatt Regency Cleveland at the Arcade. The hotel is rated at four star which is not the case in my opinion. I would give it a three star at best. The room was small with no sitting area. The view was not as marketed and the staff was no where to be found. Had I not booked at a reduced rate through Priceline - I would have immediately asked for a refund and saught out a different hotel.

The one positive was the location. It was within walking distance to pretty much everything we wanted to do.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review, January 14, 2013
KLMacQ,
Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We’re glad to hear that you enjoyed our Hotel's convenient location but disappointed that your guest room did not meet expectations. We hope this experience doesn’t deter you from joining us at Hyatt Regency Cleveland at The Arcade again, and we
hope you’ll give us a second chance to welcome you back.
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Toronto, Canada
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed January 4, 2013

While it is in lovely lcation, the historic "Arcade", and walking distance to all major attractions, it is not worth the money. The room was tiny and had no fridge or microwave. I stayed at the HI Express in July '12 and it had the same beautiful architecture (soaring celings, massive windows, hardwood floors) but the room was TWICE the size, included free breakfast, had cheaper parking and was in virtually the same location for walking to all arenas/venues. The Arcade is beautiful (although depressingly vacant) and is worth walking through, but you don't need to stay there. They really have to up their game to encourage any repeat clientele. Yes their lobby is prettier and the service was friendlier, but that is not nearly enough to make me chose it over the HI Express for my next trip.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review, January 14, 2013
iTravel67,
Thank you for your comments about your recent stay at Hyatt Regency Cleveland at The Arcade. We often hear enthusiastic feedback about our service and the friendliness of our team. We’re very sorry that your overall experience did not meet expectations and hope that you’ll give us the opportunity to welcome you back soon.
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Pittsburgh
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 1, 2013

We love the proximity of this hotel to the Browns stadium, also to one of our favorite restaurants, Lola. We had an arcade view room, which overlooks the lobby that had a wedding the Saturday of our stay. The rooms could use some renovation, hence my 'very good' not 'excellent' rating. Housekeeping was on point. The self service check in at the main entrance was not working, that was a minor inconvenience. All told this is our first choice for lodging in downtown Cleveland.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency Cleveland at The Arcade

Address: 420 Superior Ave., Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#3 Green Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Cleveland at The Arcade 3.5*
Official Description (provided by the hotel):
Situated in the heart of downtown in an elegant National Historic Landmark Building, the Hyatt Regency Cleveland at The Arcade. A total of 293 guest rooms including 4 suites. 14,000 square feet of divisible meeting space including 4 executive boardrooms, 5 banquet rooms, and 4800 square feet of prefunction space. 1890, a contemporary restaruant and lounge, seats 210 open for breakfast, lunch and dinner. Fully equipped Fitness Center. The Hyatt Regency Cleveland is within walking distance of the Cleveland Convention Center, Progressive Field, Browns Stadium, Quicken Loans Arena, Rock and Roll Hall of Fame, East 4th Street entertainment district, Cleveland Clinic, The Warehouse District and Theater District. ... more   less 
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Also Known As:
Hyatt Regency Cleveland At The Arcade Hotel Cleveland
Hyatt Cleveland
Hyatt Regency Cleveland At The Arcade Ohio

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